Lead IT Technician

ATG Europe; Redu; On-site; EUR 55,000 - 75,000; Full time

Job summary

ATG Europe seeks a Lead IT Technician for the European Space Agency project at Redu, Belgium. The role requires on-site support within the IT Department, covering Windows and Mac devices, Office 365, networking, and general user support.

Ideal candidates will have a IT-focused education, 7+ years in IT support, MAC experience, and strong English skills; French knowledge is a plus. EU work eligibility and a valid driver’s license are required, with on-site presence 5 days a week.

Qualifications

• Vocational training or higher in IT or related field.
• Bachelor’s Degree in IT or equivalent strongly asset.
• 7+ years of relevant work experience in IT support.
• Mac experience and Windows OS familiarity essential.
• Proactive, customer-focused, and able to work in international environments.
• EU work eligibility and valid driver’s license required.
• Fluent English with working knowledge of French.

Responsibilities

• Provide 1st and 2nd level on-site and remote resolution of IT issues.
• Support Windows and Mac client devices, Office 365, network and printing.
• Assist and advise users on corporate applications and services.
• Log and track requests, follow up to ensure timely delivery and deployment of workstations.
• Maintain and update knowledge base, procedures, and instructions.

Skills

MAC experience

Proactive mindset

Customer-focused

Team leadership experience

Fluent in English

French knowledge

On-site presence 5 days/week

Driver's license

Education

Vocational training in Information Technology

Bachelor’s Degree in Information Technology

At least 7 years of relevant work experience

Tools

IBM Notes client

Job description

We are looking for a Lead IT Technician on behalf of the European Space Agency (ESA) for their location in Redu, Belgium, to join their IT Department.

Please note that this position requires full on-site support.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).

The successful candidate will be tasked with, but not limited to:

• Provide 1st and 2nd level call resolution (on location and/or remotely) in the following areas:

• Windows OS based client devices (Windows 7, Windows 10);

• Mac OS based client devices;

• Mobile phones and smartphones;

• Office 365;

• Network and local printing facilities;

• Specific corporate applications;

• 1st line networking (LAN, WiFi);

• Approved client applications (i.e. SAP, Adobe, MS Office, Encryption tools, etc.).

• Evaluate, categorise and log user requests, problems and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PC’s / laptops) and maintenance and replacement of existing workstations, as well as other systems like mobile devices and printers;

• Maintain, update and integrate Knowledge Base DB, procedures and working instructions;

• Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications.

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.

• Vocational training in Information Technology or similar subject;

• A Bachelor’s Degree in Information Technology or a similar subject is a strong asset;

• At least 7 years of relevant work experience;

• MAC experience;

• Knowledge of IBM notes client platform is an asset;

• Proactive and customer-focused mind-set;

• Work experience in an international environment is considered an advantage;

• Willingness to occasionally work outside regular office hours;

• Experience leading a (small) team is an asset;

• Candidates must be eligible to work in the EU;

• Fluent in English, both spoken and written;

• Working knowledge of the French language;

• Willing and able to be present on-site 5 days per week;

• Due to the nature of the role, candidates must be in possession of a valid driver’s license.