Lead IT Technician

ATG Europe; Belgique; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

ATG Europe, working for the European Space Agency in Redu, Belgium, seeks a Lead IT Technician for full on-site IT support. The role involves resolving issues on Windows and Mac devices, managing Office 365, and assisting users with corporate applications.

The ideal candidate has 7+ years in IT support, is fluent in English and has or can obtain EU work eligibility. A driver’s license is required, and on-site presence is expected five days a week.

Qualifikationen

• Vocational IT training or equivalent
• Bachelor’s degree in IT or related field is a strong asset
• 7+ years of relevant work experience in IT support
• Mac OS experience is required
• English fluency, both written and spoken; French knowledge is a plus
• Willingness to be on-site 5 days a week and to work outside regular hours
• Driver’s license and EU work eligibility are required

Aufgaben

• Provide 1st and 2nd line IT support on-site or remotely
• Support Windows and Mac OS client devices
• Support Office 365 and corporate applications
• Maintain network access, printing, and device provisioning
• Log and categorize user requests and ensure timely resolution
• Maintain knowledge base and procedures
• Advise users on the use of corporate services and applications

Kenntnisse

Team leadership

Customer-focused

Proactive mindset

International environment

Fluent English

French language

Ausbildung

Vocational IT training

Bachelor’s Degree in IT

Tools

Office 365

IBM Notes client

Jobbeschreibung

We are looking for a Lead IT Technician on behalf of the European Space Agency (ESA) for their location in Redu, Belgium, to join their IT Department.

Please note that this position requires full on-site support.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).

The successful candidate will be tasked with, but not limited to:

• Provide 1st and 2nd level call resolution (on location and/or remotely) in the following areas: Windows OS based client devices (Windows 7, Windows 10);
• Mac OS-based client devices;
• Mobile phones and smartphones;
• Office 365;
• Network and local printing facilities;
• Specific corporate applications;
• 1st line networking (LAN, WiFi);
• Approved client applications (i.e. SAP, Adobe, MS Office, Encryption tools, etc.).
• Evaluate, categorise and log user requests, problems and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PC’s / laptops) and maintenance and replacement of existing workstations, as well as other systems like mobile devices and printers;
• Maintain, update and integrate Knowledge Base DB, procedures and working instructions;
• Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications.

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.

Requirements

Please ensure that your CV clearly explains how you meet the essential requirements . If it doesn’t align completely with the essential criteria, it could result in rejection.

• Vocational training in Information Technology or similar subject;
• A Bachelor’s Degree in Information Technology or a similar subject is a strong asset;
• At least 7 years of relevant work experience;
• MAC experience;
• Knowledge of IBM notes client platform is an asset;
• Proactive and customer-focused mind-set;
• Work experience in an international environment is considered an advantage;
• Willingness to occasionally work outside regular office hours;
• Experience leading a (small) team is an asset;
• Candidates must be eligible to work in the EU;
• Fluent in English, both spoken and written;
• Working knowledge of the French language;
• Willing and able to be present on-site 5 days per week;
• Due to the nature of the role, candidates must be in possession of a valid driver’s license.