Lead, Driver Service Management (Market & Operations)

Lalamove; Brussel; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Lalamove is seeking a Lead, Driver Service Management (Markets & Operations) to elevate driver service quality and optimize operational workflows across multiple markets. You will bridge local teams with global functions to align frameworks with growth objectives, focusing on cross-border leadership and data-driven decision making.

The role requires deep experience in operations and governance within high-growth marketplaces, strong stakeholder management, and excellent English communication.

Qualifications

• 5+ years of experience in Operations or Platform Governance within a high-growth marketplace (logistics, food delivery, or ride-hailing)
• Strong stakeholder management and project management experience
• High proficiency in English and strong communication skills
• Analytical and data-driven, able to translate complex problems into actionable plans
• Ability to champion new processes from plan to close

Responsabilités

• Review market performance for Driver Management
• Collaborate with Driver Operations and Platform Growth to ensure quality supply
• Provide local teams with standardized compliance playbooks and governance protocols
• Support the strategy team in defining the Service Quality framework from market feedback

Connaissances

Stakeholder management

Project management

Data-driven

English proficiency

Analytical thinking

Communication skills

Leadership

Description du poste

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer a lightning-fast, seamless way to book delivery and moving services—anytime, anywhere. As a leading global on-demand delivery platform, we facilitate millions of orders daily by empowering a vast network of delivery partners. With a global workforce of 1,500+ and scaling at an extraordinary pace, we are seeking a Lead** , Driver Service Management (Markets & Operations)** to elevate driver service quality, optimize operational workflows, and champion our driver partner community across the globe.

The Role

Reporting directly to the Director, Driver Service Management, you will oversee the operational excellence and driver service strategies across multiple key markets. You will act as the vital bridge between local market teams and functional departments in Hong Kong, ensuring that Driver Service Management frameworks and strategies align with Lalamove’s growth objectives. This is a high-impact role requiring a balance of operational grit, data-driven decision-making, and cross-border leadership to build a best-in-class driver experience.

What you’ll do:

• Review assigned individual market performance in terms of Driver Management
• Work with cross functional teams like Driver Operations and Platform Growth to ensure sufficient quality supply
• Equip local market teams with standardized compliance playbooks and infraction governance protocols, ensuring consistent regional execution while supporting local operational nuances and protecting brand reputation.
• Support the strategy team in defining Service Quality framework by providing feedback from the markets

Requirements

• 5 years+ of experience in Operations or Platform Governance within a high-growth marketplace (e.g. Logistics, Food Delivery, or Ride-hailing)
• Strong stakeholder management and project management experience to drive and influence the success of cross-functional projects
• High proficiency in English and strong communication skills to translate complex problems into actionable plans across different regions
• Analytical and data-driven, must be comfortable using data and curious about facts, able to empathize with stakeholders from diverse backgrounds, and willing to dig deep and understand underlying root causes
• Ability to champion new processes from plan to close
• Positive, passionate, proactive, highly self-initiative, and attentive to details
• Candidate with less experience will be considered for Senior Associate position.

Immediate availability is preferred