Global Driver Service Strategy & Analytics Lead

Lalamove; Brussel; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Lalamove is seeking a Senior Associate, Driver Service Management (Strategy & Analytics) to drive data-driven decisions across global driver operations. You will shape regional service quality frameworks, standardize infraction tracking, and deliver actionable insights from churn, compliance, and performance metrics.

You will partner with Regional Product, Tech, and Operations to automate detection, retraining, and proactive features, translating complex data into scalable improvements for

Qualifications

• At least 2 years of work experience in a business intelligence or data analytics role.
• Strong proficiency in SQL.
• Knowledge of data warehousing concepts is a plus.
• Experience using Tableau or other BI Tools for reporting and analyses.
• Exposure with Operations or Platform Governance within a high-growth marketplace (e.g. Logistics, Food Delivery, or Ride-hailing) is highly preferred.
• High proficiency in both English and Chinese.
• Strong communication skills to translate complex problems into actionable plans across different regions.

Responsabilités

• Define and govern regional Service Quality frameworks centered on driving strict compliance with Community Guidelines, ensuring a safer, fairer, and more reliable platform for all users and driver partners across markets.
• Establish and refine the regional service quality measurement system by standardizing infraction tracking—categorizing individual entries of driver misbehaviour by Infraction and Score to effectively monitor, manage, and reduce platform misconduct.
• Lead deep-dive analytics on regional infraction trends, operational failure points, and compliance metrics to identify systemic drivers of non-compliance and execute targeted quality interventions.
• Partner with Regional Product, Tech, and Operations teams to automate infraction detection, streamline driver retraining mechanisms, and build proactive product features that prevent misbehaviour.

Connaissances

Analytical thinking

Communication skills

Bilingual English/Chinese

Operations exposure

Outils

SQL

Tableau

Description du poste

Lalamove is seeking a Senior Associate, Driver Service Management (Strategy & Analytics) to drive data-driven decisions across global driver operations. You will shape regional service quality frameworks, standardize infraction tracking, and deliver actionable insights from churn, compliance, and performance metrics.

You will partner with Regional Product, Tech, and Operations to automate detection, retraining, and proactive features, translating complex data into scalable improvements for