Global Driver Operations Lead

Lalamove; Brussel; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Lalamove seeks a Senior Associate, Driver Service Management (Market & Operations) to elevate driver service quality and optimize local operations across markets. Reporting to the Manager, Driver Service Management, you will act as the hands-on liaison between global initiatives and local teams, ensuring standards while respecting local dynamics.

Key tasks include tracking market performance, deploying compliance playbooks, supporting cross-functional teams, and gathering frontline insights to

Qualifications

• 3+ years of experience in Operations, Market Operations, or Platform Governance in a high-growth marketplace.
• Strong analytical mindset with ability to use data to diagnose root causes and track KPIs.
• Solid project management and organizational skills with cross-functional delivery experience.
• Excellent English communication to coordinate with diverse, cross-border teams.
• Hands-on, proactive approach with attention to detail.
• High empathy for delivery partners and local market nuances.

Responsabilités

• Track and analyze market performance, identify bottlenecks and opportunities to improve driver experience.
• Enable local execution and compliance by deploying playbooks and governance frameworks.
• Support cross-functional synergy with Driver Operations and Platform Growth teams.
• Gather frontline insights and relay feedback to refine driver service policies.

Connaissances

Operations

Market Ops

Data analysis

Project management

Cross-border coordination

Communication (English)

Problem-solving

Empathy for partners

Hands-on attitude

Description du poste

Lalamove seeks a Senior Associate, Driver Service Management (Market & Operations) to elevate driver service quality and optimize local operations across markets. Reporting to the Manager, Driver Service Management, you will act as the hands-on liaison between global initiatives and local teams, ensuring standards while respecting local dynamics.

Key tasks include tracking market performance, deploying compliance playbooks, supporting cross-functional teams, and gathering frontline insights to