Senior Associate, Platform Growth & Operations (PMO)

Lalamove; Brussel; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Lalamove is seeking an experienced PMO/Operations professional in Belgium to drive market tracking, dashboards, and cross-market alignment. You will coordinate with multiple stakeholders, ensure data quality, and support standardization of processes across regions.

The role emphasizes analytical rigor, meticulous documentation, and proactive communication to keep projects on schedule and within defined SOPs.

Qualifications

• Bachelor’s degree or above.
• 3+ years of experience in Operations, PMO, Project Coordination, or Process Management.
• Experience coordinating with multi-regional, multi-market, or cross-functional stakeholders.

Responsabilités

• Maintain centralized tracking dashboards, project logs, and routine reporting cadences.
• Drive cross-market dashboard alignment and unify reporting metrics across stakeholders.
• Cascade execution guidelines and standards to Market PICs for operational consistency.

Connaissances

Stakeholder coordination

Analytical thinking

Organizational skills

Problem solving

Formation

Bachelor’s degree or above

Outils

Excel

PowerPoint

SQL

BI tools

Description du poste

What you’ll do

Key Responsibilities

Market Tracking & Single Source of Truth :

• Serve as the primary operational anchor for regional markets. Maintain centralized tracking dashboards, project logs, and routine reporting cadences to eliminate information silos.
• Drive cross-market dashboard alignment by unifying reporting metrics, tracking templates, and data definitions across all internal stakeholders.
• Cascade execution guidelines, configuration requirements, and standards to Market PICs, ensuring 100% operational consistency across regions.

Project Delivery & Risk Monitoring :

• Track end-to-end execution of multi-market operational initiatives. Monitor daily/weekly progress against project milestones and key deliverables across all markets.
• Proactively flag execution delays, data discrepancies, or operational bottlenecks to senior stakeholders early, helping coordinate solutions to keep projects on schedule.

Process Standardization & SOP Rollout :

• Assist in developing, updating, and enforcing scalable SOPs, documentation, and PMO playbooks to streamline daily workflows for internal members.
• Audit regional compliance against enablement SOPs to ensure all internal teammates strictly adhere to operational and configuration standards.

What you’ll need

Requirements & Qualifications

Experience & Operational Capability :

• Bachelor’s degree or above.
• 3+ years of experience in Operations, PMO, Project Coordination, or Process Management (Experience in O2O, On-Demand Delivery, Logistics, Freight, or Multi-Sided Platforms is a strong plus).
• Proven experience coordinating with multi-regional, multi-market, or cross-functional stakeholders.

Data & Organization Competency :

• Strong business analytical skills with a knack for numbers and operational metrics—able to track and compare data systematically across 19 markets.
• Proficient in Excel and PowerPoint for dashboarding and reporting. Basic SQL or BI tool knowledge is a plus.

Core Mindset & Soft Skills :

• Meticulous & Highly Organized: Exceptional attention to detail with an obsession for clean documentation, structured tracking, and clear deadlines.
• Proactive & Assertive Communication: Clear, polite, yet persistent communication style to follow up with various stakeholders to deliver on time.
• Logical & Resilient: Strong logical thinking under fast-paced operational environments, with a problem-solving mindset.

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice