Digital Functional / Business Analyst – eCommerce

Zohorecruit; Oost-Vlaanderen; On-site; EUR 52,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Job summary

Zohorecruit is hiring a Digital Functional / Business Analyst to support the rollout of a large-scale eCommerce platform for a leading online retailer. You will bridge business needs and technical solutions to ensure a seamless digital experience for customers and internal users.

You will work with product owners, developers and UX teams, gather detailed requirements, write user stories, and help with UAT and adoption activities in an Agile environment.

Qualifications

• Master's degree or equivalent professional experience.
• 2+ years in a functional/business analyst role within digital or eCommerce projects.
• Strong understanding of eCommerce platforms and digital customer journeys.
• Proven ability to translate business needs into functional specs and support implementation.
• Experience with user adoption activities such as training or UAT coordination.
• Clear communication skills and ability to work in Agile, cross-functional teams.

Responsibilities

• Partner with stakeholders to define digital strategy and translate vision into requirements.
• Drive requirements gathering, user stories and process documentation.
• Analyze and optimize digital workflows to improve customer experience and efficiency.
• Collaborate with product owners, developers and UX teams throughout lifecycle.
• Support user acceptance testing, training and adoption activities.
• Maintain product backlog and align priorities with business goals.
• Monitor progress and help resolve issues to keep deliverables on track.
• Contribute to continuous improvement for digital commerce capabilities.

Skills

Requirements gathering

User stories

Agile methodologies

Analytical thinking

Communication

Stakeholder management

UAT coordination

Education

Master's degree

Tools

Requirements management tools

Job description

Digital Functional / Business Analyst - eCommerce

Job Title: Digital Functional / Business Analyst - eCommerce

Location: Ghent, Belgium

Experience: 3+ years

About the Role

We are looking for a Digital Functional / Business Analyst to support the development and rollout of a large-scale eCommerce platform for a leading online retail organization. You will bridge business needs and technical solutions to ensure a seamless digital experience for both customers and internal users.

Responsibilities

• Partner with business stakeholders to define digital strategy and translate vision into actionable requirements
• Drive detailed requirements gathering, user stories and process documentation
• Analyze and optimize existing digital workflows to improve customer experience and operational efficiency
• Collaborate with product owners, developers and UX teams throughout the implementation lifecycle
• Support user acceptance testing, training and adoption activities to ensure successful change management
• Maintain product backlog and ensure priorities align with business goals
• Monitor project progress and help resolve issues to keep deliverables on track
• Contribute to continuous improvement for digital commerce capabilities

Requirements

• Master's degree or equivalent professional experience
• Minimum of 2 years in a similar functional/business analyst role within digital or eCommerce projects
• Strong understanding of eCommerce platforms, digital customer journeys and retail processes
• Proven capability in gathering requirements, translating business needs into functional specifications and supporting implementation
• Experience with user adoption activities such as training, communication or UAT coordination
• Solid analytical and problem-solving skills, combined with clear communication abilities
• Comfort working in Agile environments and cross-functional teams
• Fluent in English. Knowledge of Dutch is a plus

What We Offer

• The opportunity to influence a major digital transformation initiative
• A collaborative team environment and room to grow in your career
• Competitive compensation and benefits package