Junior User Assistant – Drupal Support

Cronos International; Brussel Hoofdstad; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

An attractive salary package.

A good work-life balance environment.

The assurance of working with cutting‑

The assurance of working with cutting‑

The opportunity to develop your skills

Job summary

Cronos International in Belgium is seeking a Junior User Assistant - Drupal Support to join the Europa team. You will help operate and host Drupal-based websites within IT Platform, ensuring secure deployments and smooth incident handling.

You will work with web operations and security, manage tickets in Jira, support CI/CD pipelines, and assist developers with deployment, testing and documentation. A proactive mindset and willingness to learn are essential.

Qualifications

• Experience with Drupal hosting and deployment processes.
• Proven ability to manage tickets and support workflows in Jira.
• Experience with CI/CD pipelines for Drupal Hosting Service.

Responsibilities

• Establish and maintain procedures related to the deployment of Drupal websites.
• Deploy security patches for Drupal websites.
• Contribute to the software configuration management of the infrastructure used to host Drupal websites.
• Provide support and follow up on requests from website owners and webmasters.
• Classify and manage incoming tickets and requests.
• Support CI/CD processes for Drupal websites.
• Interact with business analysts, customers, users, project leaders and developers.
• Provide onboarding training to new developers on the CI/CD tools included in the Drupal Hosting Service.

Skills

JIRA

CI/CD

Drupal

Cloud9 on AWS

Performance analysis

Incident diagnosis

Release management

Stakeholder collaboration

Technical documentation

Tools

Toolkit

Drupal hosting

CI/CD tools

Job description

We are currently looking for a Junior User Assistant - Drupal Support to strengthen the Cronos Europa team.

As a member of the web operations and security team, you will participate in the operation and hosting of websites within IT Platform and other related web solutions based on Drupal.

Responsibilities:

• Establish and maintain procedures related to the deployment of Drupal websites.
• Deploy security patches for Drupal websites.
• Contribute to the software configuration management of the infrastructure used to host Drupal websites.
• Provide support and follow up on requests from website owners and webmasters.
• Classify and manage incoming tickets and requests.
• Support CI/CD processes for Drupal websites.
• Manage development infrastructure, including application servers provided to developers through Cloud9 on AWS.
• Analyse the performance of Drupal websites.
• Diagnose and investigate website incidents and implement workarounds to restore functionality.
• Participate in release management activities and associated controls.
• Participate in technical working groups, progress meetings and meetings with users.
• Assist with testing, analysis, technical documentation, deployment, evaluation and reporting activities.
• Interact with business analysts, customers, users, project leaders and developers.
• Provide onboarding training to new developers on the CI/CD tools included in the Drupal Hosting Service.

Technical skills:

• Basic knowledge and hands-on experience with JIRA for ticket management, issue tracking and support workflows.
• At least one year of experience with the CI/CD pipeline of the Drupal Hosting Service.
• At least six months of experience with Toolkit.
• Experience with Drupal hosting and deployment processes.
• Familiarity with software configuration management.
• Familiarity with development infrastructure and Cloud9 on AWS.
• Understanding of website performance analysis, incident diagnosis and release management.

Profile:

• Good troubleshooting and problem-solving skills.
• Ability to investigate technical issues and elevate them appropriately.
• Ability to provide technical support to developers, website owners and webmasters.
• Ability to collaborate with technical and non-technical stakeholders.
• Ability to participate in technical meetings and contribute to documentation, evaluation and reporting activities.

We’ll propose you:

• An attractive salary package.
• A good work-life balance environment.
• The assurance of working with cutting-edge technologies in an entrepreneurial spirit.
• The opportunity to develop your skills through tailor-made training courses according to your needs.
• A good job in a friendly workplace.

If you wish to join a dynamic, human-scale organisation while working with the latest technologies, don’t wait any longer and join Cronos!