Junior Drupal Support Engineer – CI/CD & Cloud9

Cronos International; Brussel; On-site; EUR 30,000 - 42,000; Full time

Job summary

Cronos International is seeking a Junior User Assistant – Drupal Support to join the Cronos Europa team. You will participate in operation and hosting of Drupal-based websites within IT Platform and related web solutions.

As part of the web operations and security team, you will deploy patches, support developers during deployments, manage tickets and contribute to CI/CD, monitoring performance and incident resolution while collaborating with analysts, customers, and developers.

Qualifications

• Basic knowledge and hands-on experience with JIRA for ticket management, issue tracking and support workflows.
• At least one year of experience with the CI/CD pipeline of the Drupal Hosting Service.
• At least six months of experience with Toolkit.
• Experience with Drupal hosting and deployment processes.
• Familiarity with software configuration management.
• Familiarity with development infrastructure and Cloud9 on AWS.
• Knowledge of Drupal, Confluence, PHP, JavaScript, HTML and CSS.
• Understanding of website performance analysis, incident diagnosis and release management.

Responsibilities

• Establish and maintain procedures related to the deployment of Drupal websites.
• Support developers during deployment operations.
• Deploy security patches for Drupal websites.
• Contribute to the software configuration management of the infrastructure used to host Drupal websites.
• Provide support and follow up on requests from website owners and webmasters.
• Classify and manage incoming tickets and requests.
• Support CI/CD processes for Drupal websites.
• Manage development infrastructure, including application servers provided to developers through Cloud9 on AWS.
• Analyse the performance of Drupal websites.
• Diagnose and investigate website incidents and implement workarounds to restore functionality.
• Participate in release management activities and associated controls.
• Participate in technical working groups, progress meetings and meetings with users.
• Assist with testing, analysis, technical documentation, deployment, evaluation and reporting activities.
• Interact with business analysts, customers, users, project leaders and developers.
• Provide onboarding training to new developers on the CI/CD tools included in the Drupal Hosting Service.

Job description

Cronos International is seeking a Junior User Assistant – Drupal Support to join the Cronos Europa team. You will participate in operation and hosting of Drupal-based websites within IT Platform and related web solutions.

As part of the web operations and security team, you will deploy patches, support developers during deployments, manage tickets and contribute to CI/CD, monitoring performance and incident resolution while collaborating with analysts, customers, and developers.