Junior User Assistant – Drupal Support

Ictjob; Brussel Hoofdstad; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Attractive salary package

Good work-life balance

Cutting-edge technologies

Tailor-made training courses

Friendly workplace

Job summary

Cronos Europa is seeking a Junior User Assistant - Drupal Support to strengthen the Cronos Europa team. You will participate in the operation and hosting of Drupal-based websites within IT Platform and related web solutions.

Responsibilities include deploying patches, supporting CI/CD, incident diagnosis, and collaborating with analysts, customers, and developers. Training on CI/CD tools will be provided and you will work in a dynamic, entrepreneurial environment.

Qualifications

• Experience with Jira for ticket management and workflows.
• At least 1 year of CI/CD experience for the Drupal Hosting Service.
• Experience with Toolkit.
• Familiarity with Drupal hosting and deployment processes.
• Knowledge of software configuration management.

Responsibilities

• Deploy Drupal website deployments and patches.
• Provide technical support to developers, website owners and webmasters.
• Manage tickets and requests.
• Support CI/CD processes for Drupal websites.
• Analyse Drupal site performance and incidents.
• Participate in release management and meetings.
• Provide onboarding training on CI/CD tools.

Skills

Jira

CI/CD

Cloud9

Drupal hosting

Troubleshooting

Tools

Jira

CI/CD pipeline

Cloud9 on AWS

Drupal hosting

Job description

We are currently looking for a Junior User Assistant - Drupal Support to strengthen the Cronos Europa team.

As a member of the web operations and security team, you will participate in the operation and hosting of websites within IT Platform and other related web solutions based on Drupal.

Responsibilities

• Establish and maintain procedures related to the deployment of Drupal websites.
• Deploy security patches for Drupal websites.
• Contribute to the software configuration management of the infrastructure used to host Drupal websites.
• Provide support and follow up on requests from website owners and webmasters.
• Classify and manage incoming tickets and requests.
• Support CI/CD processes for Drupal websites.
• Manage development infrastructure, including application servers provided to developers through Cloud9 on AWS.
• Analyse the performance of Drupal websites.
• Diagnose and investigate website incidents and implement workarounds to restore functionality.
• Participate in release management activities and associated controls.
• Participate in technical working groups, progress meetings and meetings with users.
• Assist with testing, analysis, technical documentation, deployment, evaluation and reporting activities.
• Interact with business analysts, customers, users, project leaders and developers.
• Provide onboarding training to new developers on the CI/CD tools included in the Drupal Hosting Service.

Profile

• Good troubleshooting and problem-solving skills.
• Ability to investigate technical issues and elevate them appropriately.
• Ability to provide technical support to developers, website owners and webmasters.
• Ability to collaborate with technical and non-technical stakeholders.
• Ability to participate in technical meetings and contribute to documentation, evaluation and reporting activities.

Technical skills:

• Basic knowledge and hands-on experience with Jira for ticket management, issue tracking and support workflows.
• At least one year of experience with the CI/CD pipeline of the Drupal Hosting Service.
• At least six months of experience with Toolkit.
• Experience with Drupal hosting and deployment processes.
• Familiarity with software configuration management.
• Familiarity with development infrastructure and Cloud9 on AWS.
• Understanding of website performance analysis, incident diagnosis and release management.

We'll propose you:

• An attractive salary package.
• A good work-life balance environment.
• The assurance of working with cutting-edge technologies in an entrepreneurial spirit.
• The opportunity to develop your skills through tailor-made training courses according to your needs.
• A good job in a friendly workplace.

Company description

Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies.
From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities.
Our mission is to arm them with the tools they need to thrive in the digital age.
Every aspect of our organisation is designed to complement their capabilities - from our people to our processes and our premises.
Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group.
Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts.
Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres.
By leveraging the Group's resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.