Web User Experience Specialist

Cronos Europa; Brussel Hoofdstad; On-site; EUR 40,000 - 60,000; Full time

Job summary

Cronos Europa, located in Brussels, is seeking a Web User Experience Specialist to enhance service quality management within European institutions. This role will focus on improving the user experience of IT services through data analysis and continuous improvement initiatives.

The ideal candidate will have experience in digital communication, strong analytical skills, and the ability to collaborate with stakeholders. Join us to work with the latest technologies in a dynamic environment!

Qualifications

• 1–3 years of relevant professional experience.
• Good command of English and/or French.
• Experience in digital communication and web environments.
• Strong analytical and reporting skills.
• Ability to create documentation and deliver presentations.
• Comfortable interacting with stakeholders at all levels.

Responsibilities

• Analyse and improve user experience across IT service platforms.
• Collect, interpret, and report on user experience and service data.
• Create clear and engaging materials (presentations, visuals, web content).
• Identify gaps or inefficiencies in IT services and propose improvements.
• Analyse statistical data related to IT services usage.
• Maintain an inventory of IT policies impacting DG ITEC systems.
• Prepare monthly reports based on CRM feedback.
• Perform user acceptance testing (UAT).

Skills

Website management with a focus on user experience

Strong visual communication and storytelling skills

Ability to analyse and structure service‑related data

Understanding of IT services and user needs

Knowledge of accessibility principles in digital environments (nice to have)

Education

Minimum 3 years of post‑secondary education (or equivalent experience)

Job description

About Cronos Europa:

Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. As part of the Cronos Group, one of the most innovative and fastest‑growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting‑edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long‑term, high‑impact EU programmes requiring reliability, scalability, and innovation.

About the job

For one of our clients within the European institutions, we are looking for a Web User Experience Specialist to support the SERVE Unit in strengthening service quality management in line with DG ITEC’s strategic objectives.

The role focuses on improving user experience, increasing transparency of IT services, and enhancing service quality through data analysis and continuous improvement initiatives.

The Web User Experience Specialist will work within a customer‑centric IT environment focused on delivering high‑quality digital workplace services (equipment, applications, support, and collaboration tools). The SERVE Unit plays a key role in bridging business users and IT providers, ensuring continuous improvement of service delivery and user satisfaction.

Key Responsibilities

• Analyse and improve user experience across IT service platforms (websites)
• Collect, interpret, and report on user experience and service data
• Create clear and engaging materials (presentations, visuals, web content)
• Identify gaps or inefficiencies in IT services and propose improvements
• Analyse statistical data related to IT services usage
• Maintain an inventory of IT policies impacting DG ITEC systems
• Prepare monthly reports based on CRM feedback
• Perform user acceptance testing (UAT)

Your Profile

• 1–3 years of relevant professional experience
• Minimum 3 years of post‑secondary education (or equivalent experience)
• Good command of English and/or French
• Experience in digital communication and web environments
• Strong analytical and reporting skillsAbility to create documentation and deliver presentations
• Comfortable interacting with stakeholders at all levels

Skills

• Website management with a focus on user experience
• Strong visual communication and storytelling skills
• Ability to analyse and structure service‑related data
• Understanding of IT services and user needs
• Knowledge of accessibility principles in digital environments (nice to have)
• Team‑oriented mindset, able to collaborate across functions

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos Europa!