IT Support (L2)

Michael Page International (Belgium); Antwerpen; Sur place; EUR 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Fringe benefits

International exposure

Résumé du poste

Michael Page International (Belgium) is looking for an IT Support Specialist (L2) to join our client in Antwerp. This role focuses on delivering high-quality end-user IT support in a dynamic, multicultural environment.

You will provide first and second-line support, manage incidents and service requests, and collaborate with global IT teams to resolve complex issues, while ensuring adherence to SLAs and best practices.

Qualifications

• 2+ years in IT support, service desk or end-user support.
• Fluency in English and Dutch; French a plus.
• Strong knowledge of Microsoft 365, Windows, networking, and security basics.
• Experience logging and resolving incidents and service requests.
• Hands-on with Active Directory and user administration.

Responsabilités

• Provide first and second-line IT support to end users.
• Manage incidents, service requests, and technical queries per SLA.
• Troubleshoot hardware, software, network, and Microsoft 365 issues.
• Act as the local IT contact for Belgium-based employees.
• Log, track, document, and resolve tickets using the ITSM platform.
• Collaborate with international IT teams, vendors and specialists.
• Monitor IT systems and escalate recurring or critical issues.
• Support IT projects, deployments, upgrades and infrastructure changes.
• Manage onboarding/offboarding, hardware prep and access management.
• Support meeting room tech, printers, AV equipment, and local IT infra.
• Create and maintain user docs, knowledge base and procedures.
• Identify opportunities to improve processes and service quality.

Connaissances

IT support

End-user support

Microsoft 365

Windows

Active Directory

IT security basics

Incident management

Customer service

Outils

ITSM platform

Azure AD

Microsoft 365 Admin Center

Description du poste

• Position of an IT Support Specialist (L2)
• Evolve in a challenging environment

About Our Client

Our client is a well-established international organisation with a strong reputation for operational excellence and a people-focused culture. To strengthen its local IT presence in Belgium, our client is looking for a service-oriented IT professional who enjoys working in a collaborative and multicultural environment. The organisation promotes knowledge sharing, continuous learning, and professional development while offering employees the opportunity to work closely with both local and international teams.

Job Description

As an IT Support (L2), your responsibilities will include:

• Providing first and second-line IT support to end users.
• Managing incidents, service requests, and technical queries in line with established processes and service level agreements.
• Troubleshooting hardware, software, network, and Microsoft 365-related issues.
• Acting as the primary local IT point of contact for employees based in Belgium.
• Logging, tracking, documenting, and resolving tickets using the company's IT Service Management platform.
• Collaborating with international IT teams, vendors, and specialist support teams to resolve complex issues.
• Monitoring IT systems and escalating recurring or critical issues when required.
• Supporting IT projects, deployments, upgrades, and infrastructure changes.
• Managing employee onboarding and offboarding activities, including hardware preparation, account setup, and access management.
• Supporting meeting room technology, printers, audiovisual equipment, and local IT infrastructure.
• Creating and maintaining user documentation, knowledge base articles, and operational procedures.
• Identifying opportunities to improve processes, enhance service quality, and optimise the overall user experience.

The Successful Applicant

The successful candidate will have:

• At least 2/3 years of experience in an IT Support, Service Desk, or End User Support role.
• Fluency in English & Dutch. French is a plus.
• Strong knowledge of Microsoft 365, Windows environments, end-user computing, networking fundamentals, and IT security best practices.
• Experience managing incidents, service requests, and change-related activities.
• Hands-on experience with Active Directory and Microsoft 365 user administration.
• Excellent troubleshooting and analytical skills with the ability to resolve technical issues independently.
• Strong customer service and communication skills, with the ability to interact effectively with stakeholders at all levels.
• A structured, proactive, and solution-oriented approach to work.
• The ability to prioritise tasks and manage multiple requests in a fast-paced environment.

ITIL, Microsoft, or other relevant certifications would be considered an advantage.

On a personal level, you are recognised for your customer-centric mindset, team spirit, adaptability, and willingness to continuously learn and improve. You enjoy taking ownership, driving improvements, and delivering an outstanding support experience to end users.

What's on Offer

• The opportunity to join a stable and internationally recognised organisation.
• A key role with strong visibility across the business.
• A collaborative, innovative, and multicultural working environment.
• Exposure to international teams, modern technologies, and diverse business operations.
• A varied position combining operational support, continuous improvement, and project involvement.
• A competitive salary package complemented by attractive fringe benefits in line with your experience and expertise.