IT Support (L2)

Jobat; Mechelen; Sur place; EUR 32 000 - 52 000; Plein temps

Résumé du poste

Jobat client in Belgium seeks an IT professional to provide first and second-line IT support to end users in a collaborative, multicultural environment. You will handle incidents, service requests, and technical queries, logging and resolving tickets via the ITSM platform.

Based in Belgium, you will work with local and international teams, support Microsoft 365, hardware, software, and network issues, and contribute to process improvements and documentation to enhance the end-user experience.

Qualifications

• Experience providing first and second-line IT support to end users.
• Strong understanding of incident management and service requests.
• Ability to document and communicate technical information clearly.

Responsabilités

• Provide first and second-line IT support to end users.
• Manage incidents, service requests, and technical queries per SLAs.
• Troubleshoot hardware, software, network, and Microsoft 365 issues.
• Act as the local IT contact for Belgium-based employees.
• Log and track tickets using the ITSM platform.
• Collaborate with international IT teams and vendors.
• Monitor IT systems and escalate recurring issues.
• Support IT projects, deployments, and infrastructure changes.
• Manage onboarding/offboarding including hardware and access setup.
• Support meeting rooms, printers, and local IT infrastructure.
• Create user documentation and knowledge base articles.
• Identify opportunities to improve processes and service quality.

Connaissances

IT support

Incident management

End-user support

Collaboration

Outils

Microsoft 365

Description du poste

Our client is a well-established international organisation with a strong reputation for operational excellence and a people-focused culture. To strengthen its local IT presence in Belgium, our client is looking for a service-oriented IT professional who enjoys working in a collaborative and multicultural environment. The organisation promotes knowledge sharing, continuous learning, and professional development while offering employees the opportunity to work closely with both local and international teams.

Jobomschrijving

• Providing first and second-line IT support to end users.
• Managing incidents, service requests, and technical queries in line with established processes and service level agreements.
• Troubleshooting hardware, software, network, and Microsoft 365-related issues.
• Acting as the primary local IT point of contact for employees based in Belgium.
• Logging, tracking, documenting, and resolving tickets using the company's IT Service Management platform.
• Collaborating with international IT teams, vendors, and specialist support teams to resolve complex issues.
• Monitoring IT systems and escalating recurring or critical issues when required.
• Supporting IT projects, deployments, upgrades, and infrastructure changes.
• Managing employee onboarding and offboarding activities, including hardware preparation, account setup, and access management.
• Supporting meeting room technology, printers, audiovisual equipment, and local IT infrastructure.
• Creating and maintaining user documentation, knowledge base articles, and operational procedures.
• Identifying opportunities to improve processes, enhance service quality, and optimise the overall user experience.