Junior IT Service Manager – JustCase - JP055368

Itproposal; Brussel Hoofdstad; Hybride; EUR 40 000 - 54 000; Plein temps

Résumé du poste

Itproposal is seeking a Junior IT Service Manager to help operate IT services within a large-scale digital transformation project in Brussels. The role focuses on ensuring quality, continuity and continuous improvement of IT services, working with business stakeholders, ICT teams, service desk, project teams and external suppliers.

The ideal candidate has 1–4 years in IT support or IT service management, a basic understanding of ITIL, and strong coordination and documentation skills.

Qualifications

• 1–4 years in IT support, ICT operations, or IT service management.
• Basic understanding of ITIL principles and service-management processes.
• Experience with incident and service-request management.
• Understanding of Service Desk operations.
• Good organisational and analytical skills.
• Strong communication and coordination abilities.
• Ability to work with multiple stakeholders.
• Structured, proactive, and solutions-oriented mindset.
• Experience in a complex, multi-stakeholder environment.

Responsabilités

• Support day-to-day IT service management and service-desk activities.
• Implement and follow ITIL-based processes (Incident, Problem, Change, Request).
• Coordinate L1–L3 support and monitor incidents and requests.
• Contribute to SLA/KPI monitoring and reporting.
• Serve as operational liaison between business, ICT, and suppliers.
• Assist in maintaining runbooks, documentation, and processes.

Connaissances

ITIL

Incident management

Service desk

Stakeholder coordination

Analytical skills

Organizational skills

Communication

English

Outils

Microsoft Dynamics

Salesforce

.NET

Description du poste

Junior IT Service Manager – JustCase

Location: Brussels, Belgium
Work Model: Hybrid
Employment Type: Full-time Contract
Duration: 2 months
Start Date: ASAP
Experience: 1–4 years

Job Overview

We are looking for a Junior IT Service Manager to support the operational management of IT services within a large-scale digital transformation programme.

The successful candidate will help ensure the quality, continuity, and continuous improvement of IT services, working closely with business stakeholders, ICT teams, service desk teams, project teams, and external suppliers.

This role is ideal for a structured and proactive IT professional with experience in IT support, service management, incident management, and ITIL processes.

Key Responsibilities

• Support the day-to-day management of IT services, including user support and service desk activities.
• Implement and follow ITIL-based processes, including:
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
• Coordinate and follow up on L1, L2, and L3 support activities.
• Monitor, prioritise, and follow up on incidents, bugs, and user requests.
• Support change management and controlled release processes.
• Monitor SLA and KPI performance and contribute to regular reporting.
• Act as an operational point of contact between business stakeholders, ICT teams, and external suppliers.
• Coordinate communication and follow-up during service incidents.
• Identify opportunities for improving IT services and operational processes.
• Maintain service documentation, procedures, workflows, and runbooks.
• Support the implementation of structured service management practices.
• Contribute to maintaining service quality, stability, and continuity.

Required Skills & Experience

• 1–4 years of experience in IT support, ICT operations, or IT service management.
• Basic understanding of ITIL principles and service management processes.
• Experience with incident and service request management.
• Understanding of Service Desk operations.
• Good organisational and analytical skills.
• Strong communication and coordination abilities.
• Ability to work effectively with multiple stakeholders.
• Structured, proactive, and solution-oriented mindset.
• Ability to manage and prioritise multiple incidents or requests.
• Experience working in a complex, multi-stakeholder environment.

Nice to Have

• ITIL certification or equivalent training.
• Experience in the public sector.
• Experience within a judicial/legal environment.
• Familiarity with .NET, Microsoft Dynamics, or Salesforce environments.
• Understanding of Identity and Access Management (IAM).
• Knowledge of data and services architecture.
• Experience supporting digital transformation programmes.

Languages

• Dutch or French: Native proficiency
• English: Active working knowledge

Ideal Candidate

The ideal candidate is an organised and communicative IT professional who enjoys coordinating between technical teams, business stakeholders, and suppliers. You should be comfortable handling incidents, prioritising competing requests, following ITIL processes, and identifying opportunities to improve service delivery.

Working Arrangement

• Hybrid position in Brussels
• Full-time engagement
• Strong coordination with ICT, business, service desk, and external stakeholders required.