Junior IT Service Manager | ITIL-Driven Service Desk Lead

ITProposal; Brussel; Hybride; EUR 38 000 - 46 000; Plein temps

Résumé du poste

JustCase is seeking a Junior IT Service Manager to support the operational management of IT services within a large-scale digital transformation programme in Brussels. The role combines hands-on IT support with service management responsibilities.

You will work with business stakeholders, ICT teams, service desk, and suppliers to ensure quality, continuity, and continual improvement of IT services through ITIL-aligned processes.

Qualifications

• 1–4 years of experience in IT support, ICT operations, or IT service management.
• Familiarity with ITIL principles and service management processes.
• Experience with incident and service request management.
• Understanding of Service Desk operations.
• Strong organisational and analytical skills.

Responsabilités

• Support the day-to-day management of IT services and service desk activities.
• Coordinate ITIL-based processes including incident, problem, change and request management.
• Coordinate L1, L2, and L3 support activities and monitor incidents and requests.
• Ensure SLA and KPI performance is tracked and reported.
• Act as operational contact between business stakeholders, ICT teams, and external suppliers.
• Identify opportunities for improving IT services and operational processes.

Connaissances

ITIL

IT service management

Incident management

Service desk operations

Stakeholder coordination

Organisational skills

Analytical skills

Communication skills

Multistakeholder environment

English proficiency

Outils

.NET

Microsoft Dynamics

Salesforce

Description du poste

JustCase is seeking a Junior IT Service Manager to support the operational management of IT services within a large-scale digital transformation programme in Brussels. The role combines hands-on IT support with service management responsibilities.

You will work with business stakeholders, ICT teams, service desk, and suppliers to ensure quality, continuity, and continual improvement of IT services through ITIL-aligned processes.