IT Project Manager – IT Support Transformation - JP054787

Itproposal; Namen; On-site; EUR 52,000 - 86,000; Part time

Job summary

Itproposal is seeking an IT Project Manager to lead a large-scale IT support transformation in Namur, Belgium. The role focuses on modernizing IT support operations, implementing an operating model aligned with ITIL and Jira Service Management.

The position requires ITIL 4, PRINCE2 or equivalent, strong leadership and stakeholder management, and a 10-month, 4/5-time engagement with a hybrid work model. Immediate start available.

Qualifications

• Experience leading ITSM transformations and IT support modernization.
• Strong knowledge of ITIL processes and service management best practices.
• Experience implementing or optimizing Jira Service Management environments.

Responsibilities

• Lead transformation of IT support services using an iterative, value-driven approach.
• Analyze current support model and identify opportunities for optimization and automation.
• Design and implement a Target Operating Model (TOM) with governance and service levels.
• Define requirements for Jira Service Management, including workflows and CMDB integration.
• Drive change management initiatives to ensure adoption across stakeholders.
• Develop and deliver training aligned with ITIL principles.
• Establish governance, KPIs, dashboards, and continuous improvement plans.
• Collaborate with cross-functional teams to ensure seamless implementation.

Skills

IT Project Management

ITIL 4 Framework

Jira Service Management

TOM Design

IT Service Management

Change Management

Service Catalog Management

CMDB & Asset Management

KPI & Performance Reporting

Stakeholder & Governance Management

Job description

We're Hiring: IT Project Manager – IT Support Transformation

Location: Namur, Belgium
Work Model: Hybrid
Start Date: ASAP
Contract Duration: 10 Months (4/5 Time)

We are seeking an experienced IT Project Manager to lead a large-scale transformation of IT support services. This role focuses on modernizing IT support operations, improving service delivery, and implementing a robust operating model aligned with ITIL best practices.

Key Responsibilities

• Lead the transformation of IT support services using an iterative, value-driven approach.
• Analyze the current support model and identify opportunities for optimization, automation, and process improvement.
• Design and implement a Target Operating Model (TOM) with clearly defined roles, responsibilities, governance, and service levels.
• Define business and technical requirements for Jira Service Management, including workflows, forms, CMDB integration, and knowledge management.
• Drive change management initiatives to ensure successful adoption across stakeholders.
• Develop and deliver training programs aligned with the new operating model and ITIL best practices.
• Establish project governance, KPIs, dashboards, and continuous improvement plans.
• Collaborate with cross-functional teams to ensure seamless implementation and service continuity.

Required Skills

• IT Project Management
• ITIL 4 Framework
• Jira Service Management
• Target Operating Model (TOM) Design
• IT Service Management (ITSM)
• Change Management
• Service Catalog Management
• CMDB & Asset Management
• KPI & Performance Reporting
• Stakeholder & Governance Management

Required Certifications

• ITIL 4 Managing Professional (Mandatory)
• PRINCE2 or equivalent Project Management certification (Mandatory)

What We're Looking For

• Proven experience leading IT support transformation or ITSM projects.
• Strong knowledge of ITIL processes and service management best practices.
• Experience implementing or optimizing Jira Service Management environments.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to drive organizational change and manage resistance effectively.
• Strong analytical mindset with a focus on delivering measurable business value.