Junior IT Service Manager - Incident & Service Desk Lead

Abakus IT-Solutions; Brussel Hoofdstad; Hybride; EUR 36 000 - 48 000; Plein temps

Résumé du poste

Abakus IT-Solutions is seeking a Junior IT Service Manager to support the operational management of JustCase services in a complex ICT environment. You will ensure service quality, handle incidents, and drive continuous improvement across multiple teams.

The role requires 1–4 years of ICT experience, a basic grasp of ITIL, and strong analytical and communication skills. Native French or Dutch language skills with English proficiency are essential.

Qualifications

• 1–4 years of experience in ICT, application support, or service management.
• Basic knowledge of ITIL principles.
• Strong analytical, organizational, and communication skills.
• Structured, autonomous, and comfortable working with multiple stakeholders.
• Native French or Dutch, with active knowledge of English.
• ITIL certification and public sector/justice experience are a plus.

Responsabilités

• Manage incidents, service requests, and operational support.
• Coordinate Service Desk activities and L1/L2/L3 ticket follow-up.
• Monitor SLAs/KPIs and prepare regular reporting.
• Coordinate communication between business, IT teams, and suppliers.
• Contribute to continuous improvement and maintain operational documentation.

Connaissances

ITIL knowledge

Incident management

Service management

Stakeholder communication

Analytical skills

Description du poste

Abakus IT-Solutions is seeking a Junior IT Service Manager to support the operational management of JustCase services in a complex ICT environment. You will ensure service quality, handle incidents, and drive continuous improvement across multiple teams.

The role requires 1–4 years of ICT experience, a basic grasp of ITIL, and strong analytical and communication skills. Native French or Dutch language skills with English proficiency are essential.