Junior IT Desktop Support – Vilvoorde/Mechelen (Bilingual)

Infosys Limited; Antwerpen; Hybride; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Infosys Limited is seeking a motivated Technology – Junior Desktop Support Engineer to join our Mechelen-based IT team. The professional will provide on-site L1 support, triage and resolve hardware, software, and basic network issues, and escalate complex tasks as needed.

Travel to shop locations by car is required. Responsibilities include acting as the first contact for users through phone, email, and tickets, ensuring SLAs are met, and logging all interactions in the ticketing system.

Qualifications

• 2+ years experience providing onsite support in an enterprise environment.
• First point of contact for IT support requests via phone, email, and ticketing system.
• Respond to service desk requests and fulfil them promptly.
• Ability to meet Service Level Agreement or Key Measure requirements.
• Log, categorize, and prioritize support requests accurately and efficiently.
• Perform password resets and account unlock procedures.
• Hands-on hardware troubleshooting and software installation/troubleshooting.
• Strong working knowledge of Windows 11 and MACs (MAC knowledge mandatory).
• Experience with VPN/WiFi/IP/DNS, and enterprise network technologies.
• Willingness to travel independently to various shop locations by car.

Responsabilités

• Triaging, diagnosing, and resolving basic to moderately complex hardware, software, and network issues.
• Serve as the first point of contact for users and provide prompt IT support.
• Escalate more complex problems to higher-level support as needed.
• Log, track, and close support requests in the ticketing system.
• Maintain accurate records of interactions, resolutions, and escalations.
• Follow up on outstanding tickets and keep users informed on status.

Connaissances

Onsite support

Customer service

Ticketing system

Password resets

Hardware troubleshooting

Software installation

Windows 11

MACs

VPN networking

Driver's license

Outils

SCCM

Intune

Jamfpro

Description du poste

Infosys Limited is seeking a motivated Technology – Junior Desktop Support Engineer to join our Mechelen-based IT team. The professional will provide on-site L1 support, triage and resolve hardware, software, and basic network issues, and escalate complex tasks as needed.

Travel to shop locations by car is required. Responsibilities include acting as the first contact for users through phone, email, and tickets, ensuring SLAs are met, and logging all interactions in the ticketing system.