Junior Desktop Support Engineer, Vilvoorde /Mechelen - Belgium

Infosys Limited; Antwerpen; Hybride; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Infosys Limited is seeking a motivated Technology – Junior Desktop Support Engineer to join our Mechelen-based IT team. The professional will provide on-site L1 support, triage and resolve hardware, software, and basic network issues, and escalate complex tasks as needed.

Travel to shop locations by car is required. Responsibilities include acting as the first contact for users through phone, email, and tickets, ensuring SLAs are met, and logging all interactions in the ticketing system.

Qualifications

• 2+ years experience providing onsite support in an enterprise environment.
• First point of contact for IT support requests via phone, email, and ticketing system.
• Respond to service desk requests and fulfil them promptly.
• Ability to meet Service Level Agreement or Key Measure requirements.
• Log, categorize, and prioritize support requests accurately and efficiently.
• Perform password resets and account unlock procedures.
• Hands-on hardware troubleshooting and software installation/troubleshooting.
• Strong working knowledge of Windows 11 and MACs (MAC knowledge mandatory).
• Experience with VPN/WiFi/IP/DNS, and enterprise network technologies.
• Willingness to travel independently to various shop locations by car.

Responsabilités

• Triaging, diagnosing, and resolving basic to moderately complex hardware, software, and network issues.
• Serve as the first point of contact for users and provide prompt IT support.
• Escalate more complex problems to higher-level support as needed.
• Log, track, and close support requests in the ticketing system.
• Maintain accurate records of interactions, resolutions, and escalations.
• Follow up on outstanding tickets and keep users informed on status.

Connaissances

Onsite support

Customer service

Ticketing system

Password resets

Hardware troubleshooting

Software installation

Windows 11

MACs

VPN networking

Driver's license

Outils

SCCM

Intune

Jamfpro

Description du poste

Technology – Junior Desktop Support Engineer

Location – Vilvoorde / Mechelen- Belgium

We are looking for a motivated and customer-oriented IT L1 Support Technician to join our dynamic IT team in Mechelen. As the first point of contact for our users, you will play a vital role in delivering prompt and effective technical assistance, ensuring seamless IT operations and a positive user experience. Your responsibilities will include triaging, diagnosing, and resolving basic to moderately complex hardware, software, and network issues, while escalating more complex problems to higher-level support as needed.

Required

• 2+ years experience providing onsite support in an enterprise environment.
• Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
• Respond to service desk requests and fulfil them promptly.
• Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
• Log, categorize, and prioritize support requests accurately and efficiently.
• Perform password resets and account unlock procedures.
• Basic Knowledge in SCCM, Intune and Jamfpro for managing devices.
• Hands on feet support for Laptop/Desktop, Printer, networking and Installation of OS, Outlook configuration.
• Hardwar Troubleshooting.
• Software Installation & Troubleshooting.
• Strong working knowledge of Windows 11, MAC’s. MAC Knowledge is mandatory.
• Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies.
• Follow up on outstanding tickets and ensure timely communication with users regarding their issue status.
• Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system.
• Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge.
• Travel independently to various shop locations by car (must have a valid driver’s license).

Preferred

• Excellent communication (verbal and oral) skills to interact with end users at all levels, Candidate should be fluent in Dutch, French & English all three languages.
• Comfortable to work in shift environment.
• Need to provide on call support to users.

Personal

Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

All aspects of the hiring process and employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.