Junior Functional Consultant (M/F/X) (10985)

Reply; Brussel; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Training opportunities

Career progression

Competitive compensation package

Paid certification programs

Diverse and vibrant work environment

Hackathons and Lab Camps

Job summary

Reply is seeking a Junior Functional Consultant in Brussels to guide customers and teams through MS-Dynamics 365 CRM/CE projects. You will analyze business processes, conduct workshops, and gather functional requirements to craft prioritized user stories for developers.

Responsibilities include preparing test plans, performing user training, and supporting continuous learning opportunities within a dynamic technology environment.

Qualifications

• Fluent in English and either Dutch and/or French.
• Great client-facing and internal communication skills.
• Solid organizational skills with attention to detail and multitasking.

Responsibilities

• Be the point of contact for customers and your team on all functional aspects of MS-Dynamics 365 CRM/CE projects.
• Analyze as-is and to-be business processes (BPMN 2.0).
• Conduct customer interviews/workshops and gather functional specifications.
• Create gap analyses and prioritize user stories for developers.

Skills

Client-facing

Communication skills

Organizational skills

Agile experience

Knowledge of BPMN

Education

Bachelor's or Master's in CS / CE / Business Engineering

Tools

D365 CE

Job description

Junior Functional Consultant (M/F/X)

Tasks

• Be the point of contact for our customers and for your team for all functional aspects and knowledge related to MS-Dynamics 365 CRM / CE (Customer Engagement) project
• Analysing Business processes as-is and to-be (BPMN 2.0)
• Conduct Customer interviews/workshops
• Gather and redact functional specifications and requirements (Functional Analysis)
• Create Gap analysis for specific requests
• Create and prioritise user stories for our developers in our development tools
• Prepare test plans and scenarios as well as preparing and performing user training

Benefits

• Extensive training & learning opportunities
• Structured career progression - at Reply we encourage career growth and will give you the tools and guidance to achieve subject matter expertise and management capabilities
• Competitive compensation package
• Paid certification programs for your career evolution
• Diverse and vibrant work environment - you'll be surrounded by peers who share your passion for technology
• Opportunities to get involved in Hackathons, Code Challenges and Lab Camps

Qualifications

• Bachelor's or Master's Degree in Computer Science, Computer Engineering, Business Engineering or other relevant fields of studies
• Great client-facing and internal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Working experience in business analysis (Waterfall and agile) is a plus
• D365 CE certifications is a plus
• Fluent in English as well as either Dutch and/or French

Reply specialises in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialised companies, Reply defines and develops business models enabled by the new models of AI, big data, cloud computing, digital media and the internet of things. Reply delivers consulting, system integration and digital services to organisations across the telecom and media; industry and services; banking and insurance; and public sectors. www.reply.com .