CRM Consultant - Dynamics 365

Zohorecruit; Brussel Hoofdstad; Hybrid; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work environment

Training & certifications

Job summary

Zohorecruit seeks a Dynamics 365 CRM Consultant to join our Brussels-based team. You will translate client needs into robust CRM solutions and lead workshops, with strong focus on customer engagement and adoption of the platform.

You will configure Dynamics 365 entities and workflows, integrate with other applications, and ensure data quality and security. English fluency is required, French/Dutch helpful, with hybrid on-site work in Brussels and some travel.

Qualifications

• 3+ years as a Dynamics 365 Consultant or similar role.
• Microsoft Certification: Dynamics 365 Customer Engagement Functional Consultant Associate.
• Strong knowledge of Dynamics 365 Sales, Customer Service, and Marketing modules.
• Excellent communication and problem-solving skills.
• Proficient in English; French and/or Dutch helpful.

Responsibilities

• Collaborate with clients to analyze business requirements and translate them into Dynamics 365 CRM solutions.
• Configure and customize Dynamics 365 entities, forms, workflows, and business rules.
• Design and deliver CRM solutions that optimize sales, service, and marketing processes.
• Lead workshops, demonstrations, and user training sessions.
• Integrate Dynamics 365 CRM with other Microsoft and third-party applications.
• Ensure data quality, governance, and security best practices.

Skills

CRM Expertise

Client-facing

Business analysis

English proficient

Multilingual (FR/Dutch)

Education

Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate

Tools

Power Apps

Power Automate

Power BI

Dynamics 365

Job description

Bruxelles, Belgium

• Postal Code 1000

Job Description

We are seeking a talented Dynamics 365 CRM Consultant to join our Brussels-based team. You will work closely with clients to understand their customer engagement needs, design and implement Dynamics 365 CRM solutions, and ensure smooth adoption of the platform. This role combines functional expertise, business process understanding, and strong client-facing skills.

Collaborate with clients to analyze business requirements and translate them into Dynamics 365 CRM solutions.

Configure and customize Dynamics 365 entities, forms, workflows, and business rules.

Design and deliver CRM solutions that optimize sales, customer service, and marketing processes.

Lead workshops, demonstrations, and user training sessions.

Integrate Dynamics 365 CRM with other Microsoft and third-party applications.

Ensure data quality, governance, and system security best practices.

Stay current with Dynamics 365 updates, Power Platform capabilities, and industry trends.

Support testing, troubleshooting, and ongoing system enhancements.

Requirements

Experience: 3+ years as a Dynamics 365 Consultant or similar role, with a focus on CRM/Customer Engagement.

Certifications: Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate (or equivalent).

Strong knowledge of Dynamics 365 Sales, Customer Service, and Marketing modules.

Familiarity with Power Apps, Power Automate, and Power BI is a plus.

Solid understanding of business processes in sales, service, and marketing.

Excellent communication, presentation, and problem-solving skills.

Proficient in English; knowledge of French and/or Dutch is highly desirable.

Ability to work on-site in Brussels with some travel to client locations.

Competitive salary and benefits package.

Hybrid working environment (office + remote flexibility).

Access to training, certifications, and career development programs.

Work with leading clients in Belgium and Europe.

Supportive and collaborative team culture.