ITSM Integrations Engineer (APIs, Middleware, BMC Helix) for NATO with security clearance

WLG; Brussel Hoofdstad; Sur place; EUR 60 000 - 90 000; Temps partiel

Résumé du poste

WLG in Brussels is seeking an Integration Engineer to design, build and maintain integrations around the BMC Helix ITSM platform. You will join a dedicated capacity team at the alliance headquarters in Brussels to ensure seamless data flows and reliable ITSM integrations.

Responsibilities include working with APIs and middleware, documenting interfaces, testing end-to-end integration scenarios, and supporting the wider team during incidents.

Qualifications

• Integration engineering experience on BMC Helix or comparable ITSM platform.
• API and middleware work with scripting to back it up.
• Enough CMDB understanding to know what your integrations are writing into.
• Professional certifications: BMC Helix and ITIL.

Responsabilités

• Design, build and maintain integrations between BMC Helix and the surrounding estate.
• Work with APIs, connectors and middleware, owning error handling when feeds misbehave.
• Keep integration documentation and interface definitions current.
• Test integrations properly, including failure paths.
• Support the wider team when an incident turns out to be an integration problem.

Connaissances

Integration engineering

API & middleware

CMDB understanding

BMC Helix ITSM certs & ITIL

Description du poste

An ITSM platform is only as useful as the systems it is joined up to.

You will build and maintain the integrations around BMC Helix ITSM at the alliance headquarters in Brussels, as part of a dedicated capacity team.

What You Will Be Doing

• Designing, building and maintaining integrations between BMC Helix and the surrounding estate
• Working with APIs, connectors and middleware, and owning the error handling when a feed misbehaves
• Keeping integration documentation and interface definitions current
• Testing integrations properly, including the failure paths
• Supporting the wider team when an incident turns out to be an integration problem

What you will need

• Integration engineering experience on BMC Helix or a comparable ITSM platform
• API and middleware work, with the scripting to back it up
• Enough CMDB understanding to know what your integrations are writing into
• The professional certifications the requirement asks for, BMC Helix and ITIL among them

Worth knowing before you apply

• Fully on-site at the alliance headquarters in Brussels
• You would be joining a small dedicated engineering team, not working alone
• The engagement runs in two phases: a dedicated capacity phase first, then a managed service phase

Practical detail

• Contract engagement, initial phase of six to twelve months