BMC Helix ITSM CMDB Engineer for NATO with security clearance

WLG; Brussel; Sur place; EUR 62 000 - 90 000; Plein temps

Résumé du poste

WLG in Brussels is seeking a dedicated engineer to own and advance the BMC Helix ITSM and CMDB platform. You will engineer and maintain the platform and ensure accurate CMDB data as part of a small, focused capacity team.

You will support incident, problem, change and service requests as the platform owner, collaborate with service owners on continuous improvements, and document builds to handover-ready standards.

Qualifications

• Real BMC Helix ITSM engineering experience, not administration alongside another role.
• Solid CMDB and configuration management practice.
• ITIL grounding, and ideally the certification to go with it.
• The professional certifications the requirement asks for, BMC Helix and ITIL among them.

Responsabilités

• Engineering and maintaining the BMC Helix ITSM platform and its configuration management database.
• Keeping the CMDB accurate: data model, relationships, reconciliation and the health of the records themselves.
• Supporting incident, problem, change and service request processes as the platform owner rather than as a user.
• Working with the service owners on continuous service improvement.
• Documenting what you build to a standard that survives a handover.

Connaissances

CMDB management

Incident/Problem/Change support

Service improvement collaboration

Formation

ITIL certification

BMC Helix certification

Outils

BMC Helix ITSM

Configuration management

Description du poste

Five engineers, one platform, and an alliance headquarters that runs its IT service management on it. You will engineer the BMC Helix ITSM and CMDB platform at the alliance headquarters in Brussels, as part of a dedicated capacity team.

What You Will Be Doing

• Engineering and maintaining the BMC Helix ITSM platform and its configuration management database


• Keeping the CMDB accurate: data model, relationships, reconciliation and the health of the records themselves


• Supporting incident, problem, change and service request processes as the platform owner rather than as a user


• Working with the service owners on continuous service improvement


• Documenting what you build to a standard that survives a handover

What you will need

• Real BMC Helix ITSM engineering experience, not administration alongside another role


• Solid CMDB and configuration management practice


• ITIL grounding, and ideally the certification to go with it


• The professional certifications the requirement asks for, BMC Helix and ITIL among them

Worth knowing before you apply

• Fully on-site at the alliance headquarters in Brussels


• You would be joining a small dedicated engineering team, not working alone


• The engagement runs in two phases: a dedicated capacity phase first, then a managed service phase

Practical detail

• Contract engagement, initial phase of six to twelve months


• An active security clearance is required for this role