ITSM Platform Engineer (BMC Helix, CMDB, ITIL) for NATO with security clearance

WLG; Brussel Hoofdstad; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

WLG in Brussels is seeking a seasoned engineer to own and operate the BMC Helix ITSM platform, ensuring CMDB integrity and supporting incident, problem, and service requests as the platform owner.

The role requires solid CMDB practices and ITIL grounding, with the professional certifications the requirement asks for, including BMC Helix and ITIL among them. Fully on-site at the alliance headquarters.

Qualifications

• Real BMC Helix ITSM engineering experience, not administration alongside another role.
• Solid CMDB and configuration management practice.
• ITIL grounding, and ideally the certification to go with it.

Responsabilités

• Engineering and maintaining the BMC Helix ITSM platform and its configuration management database.
• Keeping the CMDB accurate: data model, relationships, reconciliation and the health of the records themselves.
• Supporting incident, problem, change and service request processes as the platform owner rather than as a user.
• Working with the service owners on continuous service improvement.
• Documenting what you build to a standard that survives a handover.

Connaissances

BMC Helix ITSM engineering

CMDB & configuration management

ITIL grounding

Description du poste

Five engineers, one platform, and an alliance headquarters that runs its IT service management on it.

What You Will Be Doing

• Engineering and maintaining the BMC Helix ITSM platform and its configuration management database
• Keeping the CMDB accurate: data model, relationships, reconciliation and the health of the records themselves
• Supporting incident, problem, change and service request processes as the platform owner rather than as a user
• Working with the service owners on continuous service improvement
• Documenting what you build to a standard that survives a handover

What you will need

• Real BMC Helix ITSM engineering experience, not administration alongside another role
• Solid CMDB and configuration management practice
• ITIL grounding, and ideally the certification to go with it
• The professional certifications the requirement asks for, BMC Helix and ITIL among them

Worth knowing before you apply

• Fully on-site at the alliance headquarters in Brussels
• You would be joining a small dedicated engineering team, not working alone
• The engagement runs in two phases: a dedicated capacity phase first, then a managed service phase

Practical detail

• Contract engagement, initial phase of six to twelve months