Italian Customer Support & Content Ops Specialist

FH Collective Academy; Brussel Hoofdstad; On-site; EUR 11,718 - 15,066; Full time

Benefits offered by this job

Paid training

Private health insurance

Holiday and Christmas bonuses

Employee discounts and company perks

Career growth opportunities

Job summary

FH Collective Academy is seeking Italian-speaking professionals for customer service roles within a leading international BPO company located in Lisbon. The positions involve supporting customers, resolving inquiries, and moderating online content.

Candidates will benefit from competitive compensation, paid training, health insurance, and other perks in a multicultural environment. Experience in customer service or hospitality is preferred, and flexibility in work schedules is required.

Qualifications

• Experience in customer service, hospitality, content moderation, or operations is a plus.
• Flexibility to work rotational schedules when required.

Responsibilities

• Supporting customers via phone, email, and chat.
• Resolving account, payment, order and service-related queries.
• Reviewing and moderating online content according to platform policies.
• Managing reservations and customer requests.
• Processing documentation and operational tasks.

Skills

Fluent Italian (C1–C2)

Good command of English (B2+)

Strong communication skills

Customer–oriented mindset

Job description

FH Collective Academy is seeking Italian-speaking professionals for customer service roles within a leading international BPO company located in Lisbon. The positions involve supporting customers, resolving inquiries, and moderating online content.

Candidates will benefit from competitive compensation, paid training, health insurance, and other perks in a multicultural environment. Experience in customer service or hospitality is preferred, and flexibility in work schedules is required.