IT Support Services Leader | Team Growth & Security

Trasis

Luik

Sur place

EUR 65 000 - 90 000

Plein temps

Il y a 17 heures

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Avantages offerts par ce poste

Flexible salary

Benefits beyond legal minimum

Résumé du poste

Trasis is seeking an IT Support Manager to lead and grow the IT Support team, shaping services across assets, infrastructure, deployment and user support. You will align with group-level practices, set priorities, and drive continuous improvement to ensure service continuity and quality.

The role requires a Master’s in CS or equivalent, strong Windows/IP networking/VMware/M365 knowledge, and English fluency.

Qualifications

Master's degree in computer science or equivalent experience.
Significant IT support experience including team management.
Demonstrated leadership and ability to build teams.
Strong knowledge of Windows, IP networking, VMware, and Microsoft 365.
Knowledge of Odoo is a plus.
Good command of English (spoken and written).
Excellent interpersonal and customer-focused skills.
Ability to work under pressure, take initiative, and make decisions.

Responsabilités

Lead, unite, and develop the IT Support team to meet objectives.
Ensure compliance with security requirements, regulatory standards, and IT operations.
Oversee IT Support services including assets, infrastructure, software, and user support.
Manage licenses, contracts, inventories, and IT equipment.
Ensure continuity of IT services and adherence to SLAs.
Maintain close relationships with users and teams for effective service delivery.
Drive performance using metrics and a continuous improvement approach.
Contribute to IT projects and harmonization of practices group-wide.