IT Support Manager

Trasis; Luik; Sur place; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Flexible salary

Benefits beyond legal minimum

Résumé du poste

Trasis is seeking an IT Support Manager to lead and grow the IT Support team, shaping services across assets, infrastructure, deployment and user support. You will align with group-level practices, set priorities, and drive continuous improvement to ensure service continuity and quality.

The role requires a Master’s in CS or equivalent, strong Windows/IP networking/VMware/M365 knowledge, and English fluency.

Qualifications

• Master's degree in computer science or equivalent experience.
• Significant IT support experience including team management.
• Demonstrated leadership and ability to build teams.
• Strong knowledge of Windows, IP networking, VMware, and Microsoft 365.
• Knowledge of Odoo is a plus.
• Good command of English (spoken and written).
• Excellent interpersonal and customer-focused skills.
• Ability to work under pressure, take initiative, and make decisions.

Responsabilités

• Lead, unite, and develop the IT Support team to meet objectives.
• Ensure compliance with security requirements, regulatory standards, and IT operations.
• Oversee IT Support services including assets, infrastructure, software, and user support.
• Manage licenses, contracts, inventories, and IT equipment.
• Ensure continuity of IT services and adherence to SLAs.
• Maintain close relationships with users and teams for effective service delivery.
• Drive performance using metrics and a continuous improvement approach.
• Contribute to IT projects and harmonization of practices group-wide.

Connaissances

Leadership

Team management

Windows

IP networking

VMware

Microsoft 365

Odoo (plus)

English fluency

Formation

Master's degree in computer science

Outils

VMware

Microsoft 365

Odoo

Description du poste

As IT Support Manager, you will lead and develop the IT Support team and related services, including IT assets, system infrastructure, deployment, and user support. You will set priorities, drive performance, and ensure the continuity, quality, and continuous improvement of internal IT services. You will coordinate and ensure alignment at the group level.

Responsibilities

• You will lead, unite, and develop the IT Support team, ensuring that objectives are met, skills are developed, and resources are properly aligned with the department's needs.
• You will ensure compliance with security requirements, regulatory compliance, and standards applicable to IT operations.
• You oversee IT Support services (IT assets, infrastructure, software, and user support) and ensure their smooth operation.
• You manage the operational aspects of the IT Support scope, including licenses, contracts, inventories, and IT equipment.
• You ensure the continuity of IT services, system availability, and adherence to service levels.
• You maintain close relationships with users and teams to ensure an effective IT service tailored to the organization’s needs.
• You steer the department's activities using performance metrics and a continuous improvement approach.
• You ensure compliance with security requirements, regulatory standards, and IT best practices.
• You contribute to IT projects and participate in the harmonization of practices and services at the group level.

Profile

• You hold a Master's degree in computer science or have equivalent experience.
• You have significant experience in IT support, including team management.
• You are a team builder and demonstrate leadership.
• You have a good knowledge of Windows, IP networking, VMware, and Microsoft 365.
• Knowledge of Odoo is a plus.
• You have a good command of English (spoken and written).
• You have strong interpersonal skills and are customer-focused.
• You are able to work under pressure, take initiative, and make decisions

Do you want to become a key player in the global fight against cancer?

At Trasis, we offer you the opportunity to work with cutting-edge technologies and contribute to improving cancer diagnosis and treatment techniques. Through your work, you'll have the opportunity to make a positive impact on the services provided to users and patients.

The opportunity to help build and improve processes within a rapidly growing company.

We offer a young and friendly work atmosphere, as well as a flexible and dynamic environment.

• An attractive and flexible salary based on your experience and performance, along with benefits beyond the legal minimum.