IT Support Engineer — Onsite/Remote with Growth Path

FTI Consulting Belgium SRL; Brussel; Sur place; EUR 42 000 - 54 000; Plein temps

Résumé du poste

FTI Consulting Belgium SRL is seeking an IT support advisor to assist staff with end-user issues across practice areas. You will provide first- and second-line support, both in-office and remotely, and work with ServiceNow to resolve incidents within defined SLAs.

Strong English and either French or Dutch are required, plus a Network+ or Security+ certification and enterprise experience. The role involves some travel and collaboration with IT teams nationwide.

Qualifications

• Must have technical certification credentials like Network+ or Security+, or equivalent.
• Fluent in English and French or Dutch.
• Experience in a mid to large enterprise company.
• Excellent communication, planning, organization, and administrative skills.
• Excellent knowledge of the Microsoft Office Suite (Excel, Word, PowerPoint, Access, Outlook).

Responsabilités

• Provide first- and second-line end user support, onsite and remotely, resolving incidents and requests.
• Log, prioritise and resolve tickets using ServiceNow and ITIL-aligned SLAs.
• Take ownership of incidents through to resolution, escalating when necessary.
• Configure, deploy, and support ITG-approved end user devices including laptops and mobiles.
• Assist onboarding and offboarding activities including provisioning and asset handover.
• Provide onsite IT support, desk setups, and office moves as required.
• Support meeting rooms and collaboration tech, including video conferencing.
• Maintain accurate IT asset records and support mobile device management.

Connaissances

Customer service mindset

Clear communication

Teamwork

Adaptability

Problem solving

Willingness to travel

Formation

Network+ or Security+ certification

Outils

Microsoft Office

ServiceNow

Description du poste

FTI Consulting Belgium SRL is seeking an IT support advisor to assist staff with end-user issues across practice areas. You will provide first- and second-line support, both in-office and remotely, and work with ServiceNow to resolve incidents within defined SLAs.

Strong English and either French or Dutch are required, plus a Network+ or Security+ certification and enterprise experience. The role involves some travel and collaboration with IT teams nationwide.