IT Support Engineer – Dutch Speaking

Us3 Ltd; Brussel Hoofdstad; Presencial; EUR 42 000 - 62 000; Tempo integral

Resumo da oferta

Us3 Ltd seeks an Onsite Support Engineer to deliver hands-on IT support for end-user devices, Microsoft 365, and meeting room technology in a Belgian environment. You will troubleshoot Windows laptops and mobile devices, manage Intune/MDM, and maintain AV systems for video conferences.

You will participate in incident management, asset tracking, and executive meeting support while ensuring high service quality and strong customer service on a daily basis.

Qualificações

• Provide onsite and remote support for Windows 10/11 laptops, desktops, peripherals, and Microsoft 365 applications.
• Troubleshoot Apple iOS and Android mobile devices, including email, Teams, VPN, and application configuration.
• Support Microsoft Intune, device enrolment, mobile device management, and hardware lifecycle activities.
• Maintain Teams Rooms and AV equipment, including cameras, microphones, displays, and video conferencing systems.
• Provide hands-and-feet support for network, infrastructure, server, security, and workplace technology teams.
• Manage incidents and service requests through ServiceNow or equivalent ITSM tools.

Responsabilidades

• Provide onsite and remote user support across devices and apps.
• Diagnose and resolve technical issues to maintain SLA compliance.
• Assist with asset management and CMDB records related to workplace tech.
• Support executive meeting setups and high-availability meeting room tech.

Conhecimentos

Troubleshooting

Customer service

Incident management

Communication

Ferramentas

ServiceNow

Microsoft 365

Intune

MDM

Teams Rooms

Windows OS

VPN

Descrição da oferta de emprego

We are seeking a customer-focused Onsite Support Engineer to provide hands-on IT support across end-user devices, Microsoft 365, mobile devices, meeting room technology, and workplace infrastructure. The successful candidate will be responsible for resolving technical issues, maintaining service levels, and ensuring a reliable IT experience for end users.

Key Responsibilities

• Provide onsite and remote support for Windows 10/11 laptops, desktops, peripherals, and Microsoft 365 applications.
• Troubleshoot Apple iOS and Android mobile devices, including email, Teams, VPN, and application configuration.
• Support Microsoft Intune, device enrolment, mobile device management (MDM), and hardware lifecycle activities.
• Maintain Microsoft Teams Rooms and AV equipment, including cameras, microphones, displays, and video conferencing systems.
• Provide hands-and-feet support for network, infrastructure, server, security, and workplace technology teams.
• Manage incidents and service requests through ServiceNow or equivalent ITSM tools, ensuring SLA compliance.
• Maintain accurate asset and CMDB records and support audits, technology refreshes, and operational improvements.
• Deliver excellent customer service and provide executive meeting support when required.
• Strong knowledge of Windows 10/11 troubleshooting and desktop support.
• Hands-on experience supporting Microsoft 365, Outlook, Teams, and OneDrive.
• Experience supporting Apple iPhones/iPads and Android smartphones/tablets.
• Knowledge of Microsoft Intune or other mobile device management solutions.
• Experience supporting Microsoft Teams Rooms, AV, and video conferencing equipment.
• Basic networking knowledge, including LAN, Wi-Fi, TCP/IP, and VPN.
• Familiarity with ServiceNow or similar ITSM ticketing systems.
• Strong troubleshooting, communication, customer service, and incident management skills.

Preferred Skills

• Experience supporting executive users and meeting room technology.
• Exposure to hardware refreshes, device deployment, asset management, and CMDB maintenance.
• Experience providing hands-and-feet support for infrastructure and network teams.
• Knowledge of ITIL practices, SLA management, and vendor coordination.
• Relevant IT certifications, such as CompTIA A+, Microsoft, or ITIL Foundation.