IT Support Engineer – Dutch & English Speaking

DYNE; Mortsel; Sur place; EUR 34 000 - 55 000; Temps partiel

Résumé du poste

DYNE is seeking an Onsite Support Specialist to assist our Antwerp area operations. The role requires 5-6 years of hands-on IT experience with Windows 11, Intune, and network basics, along with fluent Dutch and strong English.

You will work on-site, half-days mornings Monday through Thursday, supporting end-user devices, server room tasks, and VIP user needs. The contractor position spans 12+ months, with a start ASAP in October.

Qualifications

• 5-6 years of proven experience in IT Onsite Support or similar corporate IT environment.
• Fluent in Dutch (written and spoken) and good command of English.
• Strong Windows 11 troubleshooting, deployment, and configuration knowledge.
• Hands-on experience with Microsoft Intune / Endpoint Manager.
• Understanding of networking fundamentals and basic hardware troubleshooting.
• Familiarity with ITSM processes and tools (ServiceNow, Jira Service Desk).
• Excellent problem-solving and customer-centric communication skills.

Responsabilités

• Deploy, configure, and manage Windows 11 endpoints using Intune/Autopilot.
• Handle daily IT support requests via an IT service management platform.
• Perform basic network troubleshooting (LAN/WAN/Wi‑Fi).
• Provide hands-on support for local server rooms and hardware racks.
• Manage local IT asset inventory and lifecycle with MSP coordination.
• Support VIP users and onsite teams with strong customer focus.

Connaissances

IT Onsite Support

Desktop Support

Dutch language

English language

Customer-focused

Problem solving

Outils

ServiceNow

Jira Service Desk

Azure AD / Entra ID

Description du poste

-On-site support role (Contractor Role)-

-Someone available half-days (mornings) Monday through

Thursday.

-Duration: 12+ months

-Experience- 5+ Years

-Fluent Dutch and English are essential.

-Start Date: ASAP in October

JOB DESCRIPTION:

We are looking for a skilled and proactive Onsite Support Specialist with 5-6 years of experience to support local IT operations. In this role, you will provide onsite technical assistance, helping ensure the smooth operation of workplace technology, endpoints, and network connectivity.

Key Responsibilities:

• Deploy, configure, and manage Windows 11 endpoints. Modernize and maintain device management using Microsoft Intune (Autopilot, profiles, and compliance policies).
• Handle daily IT support requests using an IT service management platform, ensuring incidents and requests are resolved or escalated within agreed service levels.
• Network Troubleshooting:
• Perform basic network troubleshooting, including LAN, WAN, Wi-Fi, switches, patch panels, and routing diagnostics, to support reliable business connectivity.
• Onsite Infrastructure Support:
• Provide hands‑on ("Smart Hands") support for local server rooms, hardware racking, and peripheral devices.
• Hardware Lifecycle:
• In conjunction with the MSP, manage local IT asset inventory, hardware provisioning, and lifecycle management for laptops, mobile devices, and office equipment.
• VIP User Support:
• Provide high‑quality technical support to Executive‑level users and onsite teams with a strong customer‑centric mindset.

Required Qualifications & Skills:

• Experience: 5-6 years of proven experience in IT Onsite Support, Desktop Support, or a similar corporate IT environment.
• Languages: Fluent in Dutch (written and spoken) and good command of English (written and spoken).
• Good knowledge of Windows 11 troubleshooting, deployment, and configuration.
• Cloud Management: Hands‑on experience with Microsoft Intune / Endpoint Manager and Azure Active Directory (Entra ID).
• Networking: Good understanding of network fundamentals (TCP/IP, DNS, DHCP, VLANs) and experience with basic hardware troubleshooting (Juniper or similar environments).
• ITSM Framework: Strong familiarity with ITSM processes (Incident, Request, Asset Management) and experience using tools like ServiceNow, Jira Service Desk, or similar.
• Soft Skills: Excellent problem‑solving abilities, structural working habit, and strong communication skills.