IT Support Engineer

Careers; Rotselaar; On-site; EUR 35,000 - 52,000; Full time

Job summary

The IT Support Engineer is a full-time, on-site role based in Belgium, providing day-to-day technical assistance to internal users and clients. Responsibilities include diagnosing and resolving hardware and software issues on desktops, handling help desk tickets, and escalating complex problems as needed.

The specialist will install, configure, and maintain operating systems, applications, and peripherals to keep systems running securely.

Qualifications

• Strong Technical Support and Help Desk Support skills, including handling user requests and resolving incidents efficiently.
• Proficiency in Troubleshooting and diagnosing issues related to Desktop Computers and common business applications.
• Solid foundation in Information Technology concepts, operating systems, and basic networking.
• Relevant experience in an IT support or service desk environment; certifications such as CompTIA A, Network, or equivalent are beneficial.
• Ability to communicate technical information clearly to non-technical users and work collaboratively in a team setting.
• Organized, detail-oriented approach with strong documentation and time-management skills.
• Fluency in English & Dutch is mandatory.

Skills

Technical support

Help desk

Troubleshooting

Desktop support

Networking basics

Communication skills

Documentation

English and Dutch

Education

IT certifications beneficial

Job description

Role Description

The IT Support Engineer is a full-time, on-site role based in Belgium, responsible for providing day-to-day technical assistance to internal users and clients. This role includes diagnosing and resolving hardware and software issues on desktop computers and related devices, handling help desk tickets, and escalating complex problems when necessary. The Specialist will install, configure, and maintain operating systems, applications, and peripherals, ensuring systems run efficiently and securely. Daily activities also involve monitoring system performance, documenting support requests and resolutions, and contributing to continuous improvement of IT support processes. The role requires clear communication with users, collaboration with other IT team members, and a proactive approach to preventing technical issues.

Qualifications

• Strong Technical Support and Help Desk Support skills, including handling user requests and resolving incidents efficiently.
• Proficiency in Troubleshooting and diagnosing issues related to Desktop Computers and common business applications.
• Solid foundation in Information Technology concepts, operating systems, and basic networking.
• Relevant experience in an IT support or service desk environment; certifications such as CompTIA A , Network , or equivalent are beneficial.
• Ability to communicate technical information clearly to non-technical users and work collaboratively in a team setting.
• Organized, detail-oriented approach with strong documentation and time-management skills.
• Fluency in English & Dutch is mandatory.