IT Support Engineer

Stowgroup; Lokeren; Sur place; EUR 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Company car

Health insurance

Meal vouchers

Eco vouchers

Net allowances

CAO90 Bonus

Laptop

iPhone

Vacation days

Résumé du poste

Stowgroup is seeking a motivated Helpdesk Engineer to join our team in Belgium. You will be the first point of contact for Key-Users, receive, categorize, and resolve tickets in the helpdesk system, and perform standard troubleshooting and guided workarounds for our software applications.

You will monitor dashboards for automated storage and conveyor systems, assist with login issues and permissions, and escalate complex problems to Level 2 with clear documentation.

Qualifications

• Experience in a helpdesk or service desk role.
• Fluent English communication, both written and spoken.
• Ability to prioritize, multi-task, and manage time effectively.

Responsabilités

• Serve as the first point of contact for customer Key-Users reporting incidents or questions
• Receive, categorize, and prioritize and solve tickets in the helpdesk system
• Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds
• Monitor system dashboards and alerts for automated storage and conveyor systems
• Assist operators and Key-Users with login issues, user permissions, and routine tasks
• Escalate and follow up unresolved or complex issues to Level 2 Support with clear documentation
• Maintain and update the knowledge base with recurring issues and standard procedures
• Support end-user training sessions or refreshers when needed

Connaissances

First-line support

English fluency

Communication skills

Time management

Outils

Salesforce

Remote Desktop

3CX

Description du poste

We are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications.

Your tasks:

• Serve as the first point of contact for customer Key-Users reporting incidents or questions
• Receive, categorize, and prioritize and solve tickets in the helpdesk system
• Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds
• Monitor system dashboards and alerts for automated storage and conveyor systems
• Assist operators and Key-Users with login issues, user permissions, and routine tasks
• Escalate and follow up unresolved or complex issues to Level 2 Support with clear documentation
• Maintain and update the knowledge base with recurring issues and standard procedures
• Support end-user training sessions or refreshers when needed

Technical or logistics background (IT, mechatronics, industrial engineering, logistics)

• Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics
• Strong analytical skills, attention to detail, and a methodical approach to problem-solving
• Customer-focused, with strong communication and interpersonal skills
• Comfortable working with multiple systems simultaneously (WMS, WCS, monitoring dashboards)
• Fluent in English (written and spoken), German or French is a plus
• You demonstrate attention to detail.
• You have a first experience as a helpdesk representative
• You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously.
• You are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations.
• Knowledge of Salesforce + Remote Desktop Mgr and 3CX is a plus
• You are willing to participate in our 24/7 standby service and eventually transition into a shift system.

In other words, you get energised by solving complex problems, supporting customers when it matters most, and transforming challenges into lasting customer success

What do we offer you?

• A place in an enthusiastic, young fast growing organisation with the necessary ambitions
• The necessary freedom and opportunity to take initiative.
• An intensive training by experienced people.
• An attractive salary in an international environment with many benefits: Company car with fuel card/charging pass
• Group & health insurance
• Meal vouchers (8€)
• Eco vouchers
• Net allowances
• CAO90 Bonus
• Laptop
• iPhone + subscription
• 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)