IT Support Engineer

STOW Group; Bokslaar; Sur place; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Company car

Group health insurance

Meal vouchers

Eco vouchers

Net allowances

CAO90 Bonus

Laptop

iPhone + subscription

Vacation days (32 leave days total)

Résumé du poste

Movu Robotics is seeking a motivated Helpdesk Engineer to join our team handling software applications and end-user support. You will be the first contact for Key-Users, categorize and triage incidents, and provide guided workarounds while escalating more complex issues to Level 2 support.

You’ll monitor dashboards for automated storage and conveyors, assist with logins and permissions, and contribute to knowledge base updates and end-user training sessions.

Qualifications

• Experience as a helpdesk representative is required.
• Physical or logistics/technical background such as IT, mechatronics, industrial engineering, or logistics.
• Fluent in English; German or French is a plus.
• Strong communication and interpersonal skills with a customer-focused approach.
• Ability to work with multiple systems (WMS, WCS, dashboards).
• Good time management and prioritization; able to handle multiple tasks.
• Stress resistant and capable of handling demanding customer interactions.
• Knowledge of Salesforce, Remote Desktop and 3CX is advantageous.

Responsabilités

• Serve as the first point of contact for incidents and questions from customer Key-Users.
• Receive, categorize, prioritize and solve tickets in the helpdesk system.
• Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds.
• Monitor system dashboards and alerts for automated storage and conveyor systems.
• Assist operators and Key-Users with login issues, user permissions, and routine tasks.
• Escalate and follow up unresolved or complex issues to Level 2 Support with clear documentation.
• Maintain and update the knowledge base with recurring issues and standard procedures.
• Support end-user training sessions or refreshers when needed.

Connaissances

Customer-focused

Analytical skills

Time management

Multitasking

Stress resistance

Problem solving

Communication skills

English fluent

Salesforce knowledge

Remote Desktop Mgr

Formation

Engineering or IT background

Outils

WMS/WCS knowledge

PLC basics

Monitoring dashboards

3CX

Remote Desktop

Salesforce

Description du poste

Movu Robotics
Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?

Job Description

We are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications.

• Serve as the first point of contact for customer Key-Users reporting incidents or questions
• Receive, categorize, and prioritize andsolve tickets in the helpdesk system
• Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds
• Monitor system dashboards and alerts for automated storage and conveyor systems
• Assist operators and Key-Users with login issues, user permissions, and routine tasks
• Escalate and follow up unresolved or complex issues to Level 2 Support with clear documentation
• Maintain and update the knowledge base with recurring issues and standard procedures
• Support end-user training sessions or refreshers when needed

Qualifications

• Technical or logistics background (IT, mechatronics, industrial engineering, logistics)
• Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics
• Strong analytical skills, attention to detail, and a methodical approach to problem-solving
• Customer-focused, with strong communication and interpersonal skills
• Comfortable working with multiple systems simultaneously (WMS, WCS, monitoring dashboards)
• Fluent in English (written and spoken), German orFrench is a plus
• You have a first experience as a helpdesk representative
• You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously.
• You are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations.
• Knowledge of Salesforce + Remote Desktop Mgr and 3CX is a plus
• You are willing to participate in our 24/7 standby service and eventually transition into a shift system.
• In other words, you get energised by solving complex problems, supporting customers when it matters most, and transforming challenges into lasting customer success

Additional Information

What do we offer you?

• A place in an enthusiastic, young fast growing organisation with the necessary ambitions
• The necessary freedom and opportunity to take initiative.
• An intensive training by experienced people.
• An attractive salary in an international environment with many benefits:
  • Company car with fuel card/charging pass
  • Group& health insurance
  • Meal vouchers (8€)
  • Eco vouchers
  • Net allowances
  • CAO90 Bonus
  • Laptop
  • iPhone + subscription
  • 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)

Job Location