Store Manager - TUMI Store Brussels

Tumi Holdings Inc; Brussel Hoofdstad; Remote; EUR 38,000 - 62,000; Full time

Job summary

Samsonite is hiring a Store Manager to lead daily store operations and drive profitability within budgeted targets. You will supervise sales, ensure high service standards, and manage stock, merchandising, and promotions.

Responsibilities include analyzing shop performance, coaching the team, optimizing processes, and maintaining compliance with company policies while delivering an inspiring customer experience.

Qualifications

• Proven sales leadership experience in a retail environment.
• Strong customer service and communication skills.
• Ability to analyze KPIs and drive sales growth.

Responsibilities

• Analyze shop performance and drive sales plans.
• Provide exceptional customer service and promote brand knowledge.
• Coach, train and develop the store team to meet goals and standards.
• Oversee stock management, pricing accuracy and loss prevention.
• Maintain daily operations compliance (cash handling, opening/closing).
• Plan and execute merchandising, promotions and in-store displays.

Skills

Store leadership

Customer service

Team coaching

Job description

Would you also like to work for a global market leader in a brand-new environment? Do you have the commercial talent and drive we are looking for? Are you a flexible team player for whom working on weekends is not a problem with a great passion for our brand and products? Then let us start a new Samsonite trip together!

Our stores form the heart of our company and you can make a difference in this by offering our customers excellent service with your exceptional sales talent and broad product knowledge. Put your trumps in the battle, let our products come into their own in the store, pursue the sales goals with us and thus contribute to a high-quality standard.

WE’RE HIRING!

The store manager is responsible for the daily direction of the store, in order to become a profitable store, within the predetermined budgets.

The job of the store manager includes, but is not limited to, these following important tasks:

Analysis of the shop performance

• You do everything to reach the sales plans.
• You collect and analyze the KPI’s and initiate ways to improve them.

Client Service

• You apply the obligated sales standards and you use up-to-date technical product knowledge to increase the sales. You ensure that this is also applied by the store personnel.
• You provide a special and inspiring service, beyond expectation of the customer and handle a loyal and personal approach.

Personnel Management

• You coach, train, motivate and develop the team in order to reach the goals.
• You set up the personnel planning in an efficient way.
• You follow-up the accomplishments of the team very well and you make sure that the rules are being followed.

Stock

• You manage the stock in a correct way.
• You check that the products are priced correctly and you minimize the losses in order to reach the company numbers.

Operations

• You are responsible for an accurate and a trustworthy compliance of the daily procedures (money and banking, shop opening and closing, health and safety, etc.).
• You ensure that the repairs are being followed-up professionally and accurately.

Merchandising, Marketing & Promotions

• You take care of the shop and window presentation and lay-out in accordance with the defined standards.
• You take care of a full preparation and implementation of promotions and the correct use of promotion materials.