D2C Administrator

Samsonite; Oost-Vlaanderen; On-site; EUR 28,000 - 42,000; Full time

Job summary

Samsonite is seeking an E‑Commerce Order Administrator to support the order flow from entry to delivery. You will be hands-on, detail-oriented and customer-focused to ensure accurate processing and timely communication with internal teams and customers.

The role requires proficiency in English and experience with Excel and Outlook; SAP or Salesforce Service Cloud is a plus. You will provide back-office support, monitor orders, and assist during peak periods while upholding Samsonite's service

Qualifications

• Customer-focused, accurate and well organised.
• Proactive and solution-oriented with ability to manage priorities.
• Proficient in English; experience with SAP and Salesforce is an advantage.

Responsibilities

• Provide back-office support for e-commerce orders.
• Monitor orders through the complete delivery process, from entry to last-mile.
• Process and follow up Direct-to-Consumer parcel orders.
• Coordinate personalised orders and related value-added services.
• Provide operational and logistics support during peak periods.
• Follow up on customer requests received through social media in relation to e‑commerce and D2C orders.

Skills

Customer-focused

Detail-oriented

Proactive

Fluent English

Tools

SAP

Salesforce Service Cloud

Excel

Outlook

Job description

Who we are

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

About Us

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Who we are

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Job Description

Do you enjoy keeping things organised and making sure customers receive their online orders smoothly? We are looking for a hands‑on and detail‑oriented E‑Commerce Order Administrator to support our e‑commerce order flow, from order entry and inventory follow‑up to shipment and delivery. You are proactive, flexible and have a consumer‑focused mindset.

Your Responsibilities

• Provide back‑office support for e‑commerce orders in close cooperation with the Front Office and E‑commerce teams.
• Monitor orders throughout the complete delivery process, from order entry and inventory allocation to shipment and last‑mile delivery.
• Process and follow up Direct‑to‑Consumer parcel orders.
• Coordinate personalised orders and related value‑added services.
• Provide operational and logistics support during peak commercial periods, such as sales campaigns, Black Friday and the holiday season.
• Follow up on customer requests received through social media in relation to e‑commerce and D2C orders.

You are

• Customer‑focused, accurate and well organised.
• Proactive and solution‑oriented.
• Able to manage different priorities in a fast‑paced environment.
• A clear communicator who enjoys collaborating with different teams.
• Comfortable working both independently and as part of a team.
• Proficient in English and confident using Excel and Outlook.
• Experience with SAP and/or Salesforce Service Cloud is an advantage.
• Previous experience in order administration, customer service, e‑commerce or logistics is an advantage, but motivated graduates are also encouraged to apply.

Offer

• A challenging role at the European headquarters of a leading international company.
• A permanent position with a competitive salary package and attractive fringe benefits.
• An employer with strong values, a clear vision to grow and innovate, and where sustainability is a key element of its journey.
• A dynamic team where ideas are welcome.

Why you'll love working here:

• Our employees matter. As a people‑focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long‑standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What We Value

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.