Retail Tech Operations Lead

Samsonite International S.A; Oost-Vlaanderen; Hybrid; EUR 45,000 - 70,000; Full time

Job summary

Samsonite International S.A. is seeking a role focused on supporting retail operations across Europe. The candidate will work with store personnel, retail management and IT stakeholders to ensure smooth retail technology operation.

Responsibilities include acting as the first point of contact for incidents, coordinating store openings and relocations, and supporting POS, CRM, order management and payment solutions. Emphasis on proactive monitoring, testing and documentation.

Responsibilities

• Work closely with store personnel, retail management and business stakeholders to support retail operations across Europe.
• Act as the first point of contact for retail technology incidents, service requests and operational issues.
• Coordinate and follow up on new store openings, store relocations, refurbishments and related IT readiness activities.
• Support retail applications including POS, omnichannel, CRM, order management and payment solutions.
• Monitor retail systems and interfaces, proactively identifying issues before they impact stores.
• Work closely with internal IT teams and external partners to ensure operational continuity.
• Coordinate and execute testing.
• Deployment activities for new releases, enhancements and projects.
• Analyze recurring incidents and recommend structural improvements.
• Maintain clear operational documentation, knowledge articles and support procedures.
• Support business users during peak trading periods and major rollout activities.
• Contribute to the continuous improvement of retail processes, user experience and operational efficiency.

Job description

Samsonite International S.A. is seeking a role focused on supporting retail operations across Europe. The candidate will work with store personnel, retail management and IT stakeholders to ensure smooth retail technology operation.

Responsibilities include acting as the first point of contact for incidents, coordinating store openings and relocations, and supporting POS, CRM, order management and payment solutions. Emphasis on proactive monitoring, testing and documentation.