HTA IT Process & User Support Specialist

VASS BENELUX; Brussel Hoofdstad; Sur place; EUR 47 000 - 70 000; Plein temps

Résumé du poste

VASS BeNeLux, in partnership with the European Commission, seeks an Expert IT Process and User Support Officer to work from the European Commission. The role focuses on improving IT platforms, user experience, and JCA workflows within the HTA area.

You will collaborate with business users, IT teams and stakeholders to ensure tools and procedures meet operations needs, and drive continuous improvement across dashboards, SOPs and documentation.

Qualifications

• 3+ years of professional experience in similar tasks.
• Interest in EU policy on food safety and health.
• Interest in learning about new IT tools.

Responsabilités

• Identify opportunities to streamline, optimise and automate the updating of JCA process information across documents, tools and platforms.
• Support users in the EU survey tool for the scoping phase of joint clinical assessments with guidance and follow-up.
• Contribute to exploration of AI in JCA activities.
• Act as interface with stakeholders for dashboards supporting JCA processes.
• Support drafting, updating and review of SOPs for different workflows.
• Develop detailed workflow subtasks and align with IT processes and system functions.
• Provide user support and coordinate user testing, including issue management and feedback.
• Monitor HTA-related functional mailboxes and escalate as needed.
• Draft periodic reports on user requests and IT functionality development.
• Contribute to continuous improvement of business processes and digital tools for HTA Regulation.

Description du poste

VASS BeNeLux, in partnership with the European Commission, seeks an Expert IT Process and User Support Officer to work from the European Commission. The role focuses on improving IT platforms, user experience, and JCA workflows within the HTA area.

You will collaborate with business users, IT teams and stakeholders to ensure tools and procedures meet operations needs, and drive continuous improvement across dashboards, SOPs and documentation.