EU Health IT Process & User Support Specialist

VASS

Brussel Hoofdstad

Sur place

EUR 42 000 - 64 000

Plein temps

14 jours+

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Résumé du poste

VASS is seeking an IT Process and User Support Officer to join the SANTE.R4 team working from Brussels. You will support the HTA IT platform, streamline JCA workflows, and improve user experience across health technology assessment processes.

You will collaborate with business users and IT teams to ensure tools, documentation and dashboards meet operational needs, while exploring AI opportunities and maintaining SOPs for various workflows.

Qualifications

At least 3 years of professional experience in similar tasks.
Interest in EU policy on food safety and health.
Interest in learning about new IT tools.

Responsabilités

Identify opportunities to streamline, optimise and automate the updating of JCA process information across different documents, tools and platforms.
Support users in the use of the EU survey tool for the scoping phase of joint clinical assessments, including guidance and follow-up on user needs.
Contribute to ongoing reflection and exploratory work on the potential use of artificial intelligence in JCA-related activities.
Act as an interface with relevant stakeholders for the development and improvement of dashboards supporting JCA processes.
Support the drafting, preparation, review and updating of Standard Operating Procedures (SOPs) for different workflows.
Develop detailed workflow subtasks and ensure their alignment with corresponding IT processes and system functionalities.
Provide user support and coordinate user testing activities, including follow-up, issue management and feedback collection.
Monitor and manage functional mailboxes related to HTA activities, ensuring timely handling and appropriate escalation where needed.
Draft periodic reports on user requests, business needs, prioritisation and the development of IT functionalities.
Contribute to the continuous improvement of business processes, user guidance materials and digital tools supporting the implementation of the HTA Regulation.