IT Process and User Support Officer

Axians; Brussel Hoofdstad; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

Axians in Belgium is seeking an IT Process and User Support Officer to optimize regulatory and operational processes. You will enhance the usability of IT platforms, support digital workflows, and partner with IT and business users to improve dashboards and reporting.

You will contribute to SOP development, workflow mapping, and user testing while coordinating requests, prioritizing needs, and promoting continuous improvement across systems and tools in a European-facing environment.

Qualifications

• At least 3 years of professional experience in similar roles or tasks.
• Experience supporting digital workflows, business processes, or IT-enabled operational activities.
• Strong organizational skills with the ability to manage multiple stakeholders and priorities.
• Excellent communication and user support skills.
• Proactive, service-oriented, and detail-minded approach to problem-solving.
• Interest in regulatory, public sector, or business process-driven environments.
• Interest in learning and adopting new IT tools and technologies.
• Ability to work effectively in a dynamic and multidisciplinary environment.

Responsabilités

• Identify opportunities to streamline, optimize, and automate updating process information across documents, tools, and platforms.
• Support users in the use of digital survey and collaboration tools, guiding and following up on needs.
• Contribute to potential use of Artificial Intelligence in business processes and operations.
• Act as interface between stakeholders and technical teams for dashboards and reporting solutions.
• Assist in drafting, preparing, reviewing, and updating SOPs for workflows.
• Develop workflow subtasks and ensure alignment with IT processes and system functionalities.
• Provide user support and coordinate user testing activities, including issue management and feedback collection.
• Monitor functional mailboxes and escalate as needed.
• Draft periodic reports on user requests, business needs, and IT functionalities.

Connaissances

Process Improvement

User Support

Workflow Analysis

SOP Development

UAT & Issue Mgmt

Dashboard Development

Reporting

AI Awareness

Stakeholder Management

Cross-functional Collaboration

Description du poste

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

IT Process and User Support Officer (Belgium)

What We Are Looking For

We are looking for an IT Process and User Support Officer to join our team in Belgium. In this role, you will support the implementation of regulatory and operational processes by improving the efficiency, usability, and user experience of business-critical IT platforms, with a particular focus on assessment and decision-making workflows. You will collaborate with business users, IT teams, and various stakeholders to optimize digital workflows, enhance user support services, and contribute to the continuous improvement of systems, tools, and operational procedures.

What You Will Do on a Daily Basis

• Identify opportunities to streamline, optimize, and automate the updating of process information across different documents, tools, and platforms.
• Support users in the use of digital survey and collaboration tools, providing guidance and follow-up on user needs.
• Contribute to ongoing reflection and exploratory initiatives regarding the potential use of Artificial Intelligence in business processes and operational activities.
• Act as an interface between stakeholders and technical teams for the development and enhancement of dashboards and reporting solutions.
• Support the drafting, preparation, review, and updating of Standard Operating Procedures (SOPs) for various workflows.
• Develop detailed workflow subtasks and ensure alignment with corresponding IT processes and system functionalities.
• Provide user support and coordinate user testing activities, including issue management, follow-up, and feedback collection.
• Monitor and manage functional mailboxes, ensuring timely handling of requests and appropriate escalation where necessary.
• Draft periodic reports on user requests, business needs, prioritization, and the development of IT functionalities.
• Contribute to the continuous improvement of business processes, user guidance materials, and digital tools supporting operational activities.

Your Key Skills

• Business Process Improvement and Optimization
• User Support and Stakeholder Management
• Workflow Analysis and Documentation
• Standard Operating Procedures (SOP) Development
• User Acceptance Testing (UAT) and Issue Management
• Dashboard Development and Reporting
• Requirements Gathering and Process Mappin
• Digital Tools and IT Platform Management
• Artificial Intelligence Awareness and Innovation
• Communication and Cross-Functional Collaboration

Your Main Qualifications

• At least 3 years of professional experience in similar roles or tasks.
• Experience supporting digital workflows, business processes, or IT-enabled operational activities.
• Strong organizational skills with the ability to manage multiple stakeholders and priorities.
• Excellent communication and user support skills.
• Proactive, service-oriented, and detail-minded approach to problem-solving.
• Interest in regulatory, public sector, or business process-driven environments.
• Interest in learning and adopting new IT tools and technologies.
• Ability to work effectively in a dynamic and multidisciplinary environment.

What We Offer

You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.

Diverse Projects

Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.

Skill Development

Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.

Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.

Contributing to European Initiatives

Make a meaningful impact on regional and global challenges.

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

Join Axians

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at [e-mail].