IT Operations & Support Specialist — On-site with Flexibility

Cummins Europe; Rumst; On-site; EUR 56,000 - 84,000; Full time

Job summary

Cummins Inc. is seeking an IT Operations Support Specialist to join the IT department in Rumst, Belgium. The role focuses on maintaining IT systems, assisting end users, and improving service delivery across multiple sites and countries.

You'll support daily operations, troubleshoot issues, onboard new staff, monitor performance, and participate in disaster recovery planning. A proactive, customer-focused mindset and ability to travel as needed are essential.

Qualifications

• Degree in Computer Science, Information Technology, Business, or related field.
• Hands-on and remote technical support experience.
• Familiarity with incident and change management processes.

Responsibilities

• Provide reliable day-to-day IT operations support to keep systems available, secure and accurate.
• Troubleshoot issues, perform root-cause analysis and implement corrective actions.
• Assist new employees with hardware setup, system access and onboarding.
• Monitor system and network performance to improve reliability and service quality.
• Perform preventative maintenance, upgrades and authorized system changes.
• Contribute to disaster recovery readiness and business continuity efforts.
• Collaborate with customers, vendors and internal teams on sites across countries.

Skills

Problem solving

Communication

Organization

Proactive mindset

Education

CS/IT/Business degree

Tools

Service desk tools

Job description

Cummins Inc. is seeking an IT Operations Support Specialist to join the IT department in Rumst, Belgium. The role focuses on maintaining IT systems, assisting end users, and improving service delivery across multiple sites and countries.

You'll support daily operations, troubleshoot issues, onboard new staff, monitor performance, and participate in disaster recovery planning. A proactive, customer-focused mindset and ability to travel as needed are essential.