IT Operations Support Specialist

Cummins; Rumst; On-site; EUR 56,000 - 84,000; Full time

Job summary

Cummins Inc. is seeking an IT Operations Support Specialist for our Rumst, Belgium IT department. You will provide day-to-day operational support to ensure IT systems remain available, secure and effective for end users, while troubleshooting issues and performing root-cause analysis.

You will assist with onboarding, monitor performance, perform scheduled maintenance, and collaborate with vendors and internal teams to deliver service improvements and project outcomes across sites and countries.

Qualifications

• Experience delivering hands-on and remote technical support.
• Experience working with incident/change management and service desk tools.
• Ability to collaborate with customers, vendors and internal teams across multiple sites and countries.

Responsibilities

• Provide reliable day-to-day operational IT support to ensure systems remain available, accurate, secure and effective for end users.
• Troubleshoot issues, identify root causes and implement sustainable corrective actions.
• Support onboarding for new employees with hardware setup and system access.
• Monitor system and network performance and identify opportunities to improve reliability and service quality.
• Perform preventative maintenance, upgrades and authorized changes to minimize disruptions.
• Contribute to disaster recovery readiness and business continuity across supported IT environments.
• Collaborate with internal stakeholders and external vendors to deliver break/fix activities, installations and service improvements.
• Support regional IT projects and operational initiatives across multiple service lines.

Job description

We are looking for a talented IT Operations Support Specialist to join our team for our IT department in Rumst, Belgium

In this role, you will make an impact in the following ways:

• Provide reliable day-to-day operational support that ensures IT systems remain available, accurate, secure, and effective for end users.
• Deliver timely resolution of technical issues by troubleshooting, identifying root causes, and implementing sustainable corrective actions.
• Support new employees with seamless technology onboarding, including hardware setup, system access, and user enablement.
• Monitor system and network performance, proactively identifying opportunities to improve reliability, efficiency, and service quality.
• Perform preventative maintenance, upgrades, and authorized system changes to minimize disruptions and maintain operational excellence.
• Contribute to disaster recovery readiness and business continuity efforts, helping ensure resilience across supported IT environments.
• Partner with internal stakeholders and external vendors to deliver break/fix activities, installations, and service improvements that meet business needs.
• Support regional IT projects and operational initiatives across multiple service lines, driving successful outcomes through collaboration, process compliance, and customer-focused service delivery.

To be successful in this role you will need the following:

• Strong technical problem-solving skills with the ability to diagnose issues, perform root-cause analysis, and restore services efficiently.
• Effective communication and customer service skills to build trust, manage expectations, and guide users through IT processes and solutions.
• Strong organizational skills with the ability to balance competing priorities, meet service level agreements, and work effectively in a fast-paced environment.
• A proactive and adaptable mindset, demonstrating ownership, continuous learning, and the ability to work independently as well as within cross-functional teams.

Education/ Experience:

• College, university, or equivalent degree in Computer Science, Information Technology, Business, or a related field, or an equivalent combination of education and relevant experience.
• Basic operational understanding of IT service lines, with developing expertise in one or more areas such as Manufacturing IT, Networking, Communications Services, Compute Facilities, Application Hosting, Hard Copy, or Desktop Services.
• Experience providing hands-on and remote technical support, including troubleshooting, equipment deployment, maintenance, and end-user assistance.
• Experience working with service management processes, including incident management, change management, service desk tools, and project delivery methodologies.
• Ability to collaborate with customers, vendors, and internal teams while supporting operational and project-related activities across multiple sites and countries.
• Willingness and flexibility to travel as needed to support operational requirements, installations, and project implementations.

Job Systems/Information Technology

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

Min Salary €56000

Max Salary €84000

ReqID 2438200

Relocation Package No

100% On-Site No