Infrastructure & Support Engineer – Networking & Windows

Pauwels Consulting; Zedelgem; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Pauwels Consulting is seeking a hands-on Infrastructure & Support Engineer for a large-scale production site in Belgium. You will bridge local operations with remote teams to ensure infrastructure performance and end-user support during a major digital transformation.

The role covers local network, server, and security activities, incident resolution, OT/shopfloor support, documentation, and vendor coordination.

Qualifications

• Hands-on IT infrastructure troubleshooting and end-user support experience.
• Solid networking fundamentals: IP, DNS, Wi‑Fi, VLAN, Cisco switching concepts.
• Windows environments, Active Directory, Entra ID, Microsoft 365, and SSO/MFA.
• Strong documentation and knowledge-management skills.
• Calm prioritization during production-impacting incidents.
• Fluent in Dutch and English.

Responsabilités

• Act as the local technical representative for remote infrastructure teams, covering network, server, and security activities.
• Resolve complex networking and infrastructure incidents involving IP, DNS, Wi-Fi, VLAN, and Cisco switching.
• Support OT and shopfloor environments including PLC connectivity, IoT devices, and industrial scanners.
• Manage meeting room technologies and coordinate with vendors for hardware maintenance and firmware updates.
• Maintain comprehensive technical documentation for disaster recovery, backup procedures, and knowledge-base systems.
• Coordinate with stakeholders and external service providers to drive high-priority production issues to resolution.

Connaissances

IT troubleshooting

End-user support

Networking basics

Cisco switching

Windows admin

AD/Entra ID/M365

SSO/MFA

Documentation

Incident management

Dutch & English

Description du poste

Our client, a major player in the industrial manufacturing sector, is looking for a hands-on Infrastructure & Support Engineer to provide critical technical services for a large-scale production site. This role bridges local business operations with remote technical teams to ensure seamless infrastructure performance and end-user support during a significant digital transformation.

• Act as the local technical representative for remote infrastructure teams, covering network, server, and security activities.
• Resolve complex networking and infrastructure incidents involving IP, DNS, Wi-Fi, VLAN, and Cisco switching.
• Support operational technology and shopfloor environments including PLC connectivity, IoT devices, and industrial scanners.
• Manage meeting room technologies and coordinate with vendors for hardware maintenance and firmware updates.
• Maintain comprehensive technical documentation for disaster recovery, backup procedures, and knowledge-base systems.
• Coordinate with stakeholders and external service providers to drive high-priority production issues to resolution.

• You have broad hands-on experience in IT infrastructure troubleshooting and end-user support.
• You possess knowledge of networking fundamentals including IP, DNS, Wi-Fi, VLAN, and Cisco switching concepts.
• You bring proficiency with Windows environments, Active Directory, Entra ID, Microsoft 365, and SSO/MFA.
• You possess strong documentation and knowledge-management skills.
• You're able to maintain calm prioritization during production-impacting incidents.
• You are fluent in Dutch and English.

Nice to Haves

• Experience with Zebra scanner configuration.
• Knowledge of meeting room technologies such as Poly, Logitech, and Barco.
• Familiarity with ServiceNow.
• Knowledge of SD-WAN and SASE.
• Willingness to travel to other regional locations on rare occasions.

• Start date: September 1st, 2026
• Work regime: Full-time
• Location: Zedelgem
• Working model: Onsite (5 days/week)
• Contract: open to both permanent employees and freelancers