IT Support - Antwerpen & Brussels

Fortil Switzerland SA; Belgique; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

Fortil Switzerland SA is seeking an IT Support / IT Care Technician to join their team in Belgium. The role involves installing, maintaining, and providing support for end-user hardware and software.

The ideal candidate should have a Bachelor's degree in IT or equivalent experience, along with at least 4 years in an IT Service Desk setting. Proficiency in French and Dutch is mandatory, complemented by a good command of English in an IT context. The position offers a hybrid working model.

Qualifications

• Minimum 4 years of experience in an IT Service Desk environment.
• Proficient in Windows, Office 365, Intune, and Active Directory.
• Fluent in French and Dutch, good command of English.

Responsabilités

• Install, distribute and maintain end-user hardware and software.
• Handle service requests and access management.
• Provide user support and accurately log technical incidents.
• Analyze tickets and metrics to identify recurring issues.
• Suggest technical improvements for user experience.

Connaissances

Windows

Office 365

Intune

Active Directory

ITIL

French

Dutch

English

Formation

Bachelor's degree in IT, Computer Science or Engineering

Description du poste

Description

We are looking for an IT Support / IT Care Technician to join our team in Belgium.

Your responsibilities

• Install, distribute and maintain end-user hardware and software (devices, printing, workplace software)
• Handle service requests and access management
• Provide user support and accurately log technical incidents
• Analyze tickets and metrics to identify recurring issues
• Suggest technical improvements to enhance user experience and team efficiency

Your profile

• Minimum 4 years of experience in an IT Service Desk environment
• Bachelor's degree in IT, Computer Science or Engineering — or equivalent experience
• Proficient with: Windows, Office 365, Intune, Active Directory, ITIL
• Fluent in French and Dutch (mandatory), good command of English in an IT context
• Customer-oriented, strong communicator, team player

Practical information

• Hybrid working model — Belgium
• Start: as soon as possible