IT Change Manager

Carrefour Belgium; Zaventem; Sur place; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Company car

Mobility budget

Meal vouchers

Résumé du poste

Carrefour Belgium is seeking an IT Change Manager to oversee RFCs end-to-end, lead CAB sessions, and manage major incident responses. You will safeguard IT stability, plan deployments, and coordinate problem- and change-management activities across IT ops and business teams.

The role requires 3+ years in IT Change Management, strong ITIL knowledge (certification a plus), and fluent English with Dutch or French as a plus. A bachelor’s or master’s in CS or related field is expected.

Qualifications

• 3+ years of hands-on IT Change Management experience.
• ITIL knowledge; certification is a major asset.
• Fluent English with Dutch or French as a plus.

Responsabilités

• Manage end-to-end lifecycle of RFCs and CAB meetings.
• Coordinate planning, building, testing, and implementation phases of changes.
• Lead Major Incident Management and 24/7 on-call rotations as required.
• Perform root-cause analysis and drive permanent problem resolution.
• Develop change strategies, communication plans, and training programs.

Connaissances

Change Management

CAB Leadership

Incident Management

Problem Management

Analytical thinking

Communication

Formation

Bachelor's or Master's in Computer Science or related field

Outils

ITIL framework

CMDB

ITAM

Description du poste

Are you a master of orchestrating smooth technical transitions? Do you thrive in dynamic environments where you can bridge the gap between IT operations and business continuity?

We are looking for an IT Change Manager to oversee the end-to-end lifecycle of Request for Changes (RFCs), minimize business disruptions, and step up as a Change Supervisor and Major Incident Manager when it matters most!

The Mission

You will be the guardian of our IT stability. Your main mission is to lead the daily operations of Change Management, ensuring proper authorizations are in place before technical deployments. You’ll also guide deployment planning, resolve critical IT outages, and help the organization adapt smoothly to new technical challenges.

What You’ll Do:

• Change Management & CAB Leadership: Manage the end-to-end lifecycle of RFCs, assess interdependencies, and run the Change Advisory Board (CAB) meetings.
• Operational Supervision: Coordinate planning, building, testing, and implementation phases. Advise Change Agents and fix CMDB anomalies via the ITAM process.
• Major Incident Management: Take full ownership of P1/P2 incidents. Lead technical "war rooms," act as the main communicator for senior executive leadership, and perform root-cause analysis. (Note: This includes being on-call 24/7 a few days per month).
• Problem Management: Run proactive and reactive investigations to permanently eliminate recurring incidents. You will also help further define and develop this process alongside the operational team!
• Strategy & Collaboration: Develop change strategies, communication plans, and training programs while managing resistance across Operations, IT, Finance, and HR.
• Education: Bachelor's or Master's degree in Computer Science, Change Management, or a related field.
• Experience: At least 3 years of hands-on experience in IT Change Management.
• Technical Skills: Strong understanding of ITIL processes (an ITIL certification is a major asset!).
• Languages: Native-level fluency (or significant asset) in Dutch or French, combined with excellent professional English.
• Key Strengths: Strong analytical, organizational, and reporting skills with a rigorous work ethic. You are persuasive, customer-oriented, and results-driven.

What's In It For You?

Join a leading retail brand and enjoy a highly competitive market salary packed with extra-legal benefits:

• Company car OR a flexible mobility budget + bicycle leasing.
• Meal vouchers, gift cards, and exclusive discounts on your Carrefour shopping!
• Smart Way of Working with flexible hours and great work-life balance.
• Tailor-made training plans and real career evolution opportunities.

Ready to drive impactful change with us?

Apply directly via the link below

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