Internship Front Office - NH Collection Antwerp

Minor Hotels Europe & Americas; Antwerpen; On-site; EUR 7,800 - 11,000; Full time

Benefits offered by this job

Welcome@Work stay

Mentorship

Hands-on projects

Mobility support €750

Minor Hotels University

Employee discounts

Networking events

Career growth

Job summary

NH Collection, part of Minor Hotels Europe & Americas, invites you to join as a Front Office Intern in Antwerp. You will assist with guest check-in/check-out and front desk administration after training, contributing to a memorable guest experience.

You'll learn upselling, guest services, and complaint handling while collaborating with international teams. The program includes hands-on responsibilities, events, and access to Minor Hotels University Northern Europe.

Responsibilities

• Check in and check out guests
• Handle front office administration
• Learn upselling and complaint handling
• Create a welcoming team atmosphere for guests

Skills

Front Office

Guest service

Communication

Adaptability

Job description

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China.You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments.Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention.You will be part of a brand that places extraordinary feelings at the heart of everything it does.

Your Benefits at Minor Hotels

• Welcome@Work Programme: enjoy a complimentary overnight stay and experience the hotel as a guest with your plus one.
• Learn from passionate hospitality professionals who are eager to share their knowledge, expertise, and industry insights.
• Gain hands-on experience through meaningful projects and real responsibilities from day one.
• International mobility support: students undertaking an internship abroad may receive a monthly housing and living allowance of €750 to help cover the additional costs associated with living overseas.
• Free online and classroom training through our own Minor Hotels University Northern Europe.
• Exclusive employee benefits: room rates from €36 at Minor Hotels worldwide, 30% discount in F&B outlets, Friends & Family discounts of up to 25%, plus a variety of discounts at partner stores and webshops.
• Join hotel events, celebrations, and networking activities with colleagues.
• Expand your professional network across our 12 Minor Hotels in Belgium and connect with colleagues from different hotels, departments, and backgrounds.
• Discover diverse career paths and gain exposure to multiple departments within the hospitality industry.
• Build an international career within one of the world's leading hospitality groups, with opportunities for growth after graduation.

Your Role at a Glance

As a Front Office Intern, you are one of the most important representatives of the hotel. You are (partly) responsible for providing a great experience for every hotel guest. After a training period, you will check in and out independently and you perform all administrative actions that are necessary to successfully manage a Front Office in a hotel. You maintain close contact with the guests, answer all their questions and provide them with a variety of information. You will also learn skills in the field of upselling and complaint handling. And most important, you will create a great team atmosphere, so all guests are welcomed with a smile.

What Makes You a Great Fit

• You are an approachable person;
• You get energy from working with (international) guests;
• You are accurate andflexible;
• You have a perfect command of English language;
• You always strive for perfect service.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.