Internal Sales FM Benelux

Barry Callebaut Manufacturing Iberica SA.; Wieze; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

Barry Callebaut Manufacturing Iberica SA. is seeking a Sales Support / Internal Sales professional to strengthen commercial relationships between customers, KAMs and internal teams in Belgium & Netherlands.

The role combines customer-facing support with operational excellence across pricing, contracts, forecasting and processes. You will collaborate with Sales, Customer Care, Demand Planning, Finance, Pricing, Quality, Legal and Supply Chain to translate customer needs into actionable solutions,

Qualifikationen

• Proficient in English and Dutch.
• Proficient in Salesforce dashboards, reporting, data management.
• Experience with SAP query creation.
• Strong sales management and client handling experience.
• Exceptional data organization and analytical skills.
• 2-6 years in a similar role.

Aufgaben

• Support and co-lead the commercial relationship with customers alongside the Key Account Manager.
• Act as a trusted contact for customers for operational and commercial matters.
• Coordinate activities across sales, customer care, planning, pricing, finance, quality and supply chain.
• Prepare quotations and commercial proposals.
• Support tender and bid processes.
• Manage contract bookings and pricing administration.
• Monitor forecasts, contracts and orders to identify risks and opportunities.
• Generate customer and sales reports and analyze performance.
• Provide insights to improve commercial decisions.
• Serve as the link between customers, sales, and internal stakeholders.
• Drive process improvements and standardized ways of working.
• Support Managing Director in operational tasks.

Kenntnisse

English

Dutch

Sales management

Customer care

Data analysis

Forecasting

Pricing

Tools

Salesforce

SAP

Microsoft Office

Jobbeschreibung

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At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide.We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

The Sales Support / Internal Sales function plays a pivotal role in strengthening commercial relationships by acting as the key link between customers, Key Account Managers, and internal departments. The role combines customer-facing commercial support with operational excellence, ensuring smooth execution of pricing, contracts, forecasting, customer projects, and business processes.

Working closely with Sales, Customer Care, Demand Planning, Finance, Pricing, Quality, Legal, and Supply Chain teams, the position helps translate customer needs into actionable business solutions while ensuring a seamless customer experience. The role contributes to both revenue growth and customer satisfaction through proactive support, data-driven insights, efficient coordination, and continuous process improvement. It requires a strong commercial mindset, excellent stakeholder management skills, and the ability to build trusted relationships both internally and externally.

Next to the sales support tasks, 30% of this role will have responsibilities to support the Managing Director of BENELUX in different tasks. Ranging from agenda management, travel support, event organization to presentation preparations.

Key responsibilities include

Commercial Relationship Management

• Support and co-lead the commercial relationship with customers alongside the Key Account Manager (KAM).
• Act as a trusted point of contact for customers for operational and commercial matters.
• Build strong relationships with customers, sales colleagues, and internal stakeholders.
• Participate in customer meetings, both online and on-site.

Customer Support & Coordination

• Manage customer requests regarding products, samples, documentation, agreements, and onboarding.
• Proactively follow up on opportunities, forecasts, complaints, cases, and overdue items.
• Coordinate activities across sales, customer care, planning, pricing, finance, quality, and supply chain teams.
• Ensure smooth communication and alignment between external customers and internal departments.
• Prepare quotations and commercial proposals.
• Support tender and bid processes.
• Manage contract bookings and pricing administration.
• Monitor the link between forecasts, contracts, and orders to identify risks and opportunities.

Business Analysis & Reporting

• Generate customer and sales reports.
• Analyze sales performance, contract portfolio, forecast accuracy, and customer trends.
• Provide insights and recommendations to improve commercial decision-making.
• Monitor KPIs and commercial performance metrics.

Internal Stakeholder Management

• Serve as the link between customers, sales, customer care, demand planning, supply chain, finance, and production.
• Facilitate cross-functional collaboration to ensure excellent customer service and commercial execution.
• Escalate and coordinate resolution of customer issues when required.

Process Improvement & Operational Excellence

• Identify opportunities to simplify and improve commercial processes.
• Develop and maintain templates, tools, and standardized ways of working.
• Drive efficiency in data management, reporting, forecasting, and customer administration.

Managing Director Support

• Support the managing director in operational tasks

The role will require performing activities for the European business and will be dedicated to Belgium & Netherlands with a specialization in Industrial Accounts.

About you

• Proficient in English and Dutch
• Proficient in Salesforce (dashboards, reporting, data management) & SAP (query creations)
• Proficient with Microsoft Office Suite
• Proficient for sales management and overall client handling
• Exceptional data organizational, analytical & problem-solving skills with attention to detail and accuracy
• 2-6 years of prior work experience in a similar or related field
• Strong experience and knowledge in customer handling and sales management
• Proven track record of on-time delivery, great communication and organizational skills, and identifying and championing new initiatives
• Experience working in a large global CPG company, with understanding of the CPG performance outputs and measures
• Prior experience of working in a global business services environment preferred
• Ability to manage time effectively across multiple priorities and projects
• High degree of organizational and communication skills to ensure requests are delivered in a timely manner
• Ability to work on initiatives independently and adhere to deadlines and targets
• High level of integrity and confidentiality
• Ability to collaborate in teams across multiple geographical regions
• Flexibility, resilience and openness to change

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.#oneBC - Diverse People, Sustainable Growth.