Internal Sales Employee

BTT; Komen-Waasten; On-site; EUR 38,000 - 55,000; Full time

Benefits offered by this job

Onboarding with mentor

International exposure

Competitive salary package

Job summary

BTT in Belgium seeks a proactive Sales Support specialist to be the first point of contact with customers by phone and email, guiding requests from quotation through delivery. You will prepare quotes with Sales Managers, manage commercial follow-up, and confirm orders in the ERP.

Fluency in French, Dutch and English is required; German is a plus. A mentor-guided onboarding and European exposure are offered.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong commercial sense and genuine customer focus.
• Administrative work that is accurate, precise and well organized.
• Solution-oriented mindset and problem solving.
• Communicative, friendly and a true team player.
• Fluent in French, Dutch and English; German is a plus.
• Comfortable with an ERP system and standard office tools.

Responsibilities

• Be the first point of contact for customers by phone and email, guiding requests from quotation to delivery.
• Prepare and send quotations in collaboration with Sales Managers.
• Manage commercial follow-up and confirm orders in the ERP from entry to delivery.
• Prepare and follow up delivery quotations.
• Register customer complaints and follow through to resolution.
• Manage customer files and coordinate requests for new customers and articles.
• Organise dispatch of samples to customers and prospects.
• Handle general administration of the sales department and maintain ISO procedures.
• Create sales statistics to support the commercial team in its decisions.
• Mentor new colleagues during onboarding.
• Report directly to the Sales Director.

Skills

Commercial sense

Customer focus

Administrative accuracy

Problem solving

Communication

Team player

Multilingual (FR, NL, EN)

Education

Bachelor’s degree or equivalent experience

Tools

ERP system

Office tools

Job description

• You are the first point of contact for our customers by phone and email, and follow their requests from the first quotation to the final delivery.
• You prepare and send quotations in close collaboration with the Sales Managers.
• You are responsible for the commercial follow-up.
• You confirm customer orders and follow them up from entry in our ERP system until delivery.
• You prepare and follow up delivery quotations.
• You register customer complaints and follow them through to resolution.
• You manage customer files and prepare the requests for new customer and article creation.
• You organise the dispatch of samples to customers and prospects.
• You handle the general administration of the sales department: correspondence, brochures and commercial information of all kinds.
• You create sales statistics that support the commercial team in its decisions.
• You act as a mentor for new colleagues during their onboarding.
• You work in line with our quality system, safety, environmental and work regulations, and help keep the ISO procedures and instructions for your role up to date.
• You report directly to the Sales Director.

Function & responsibilities

• You are the first point of contact for our customers by phone and email, and follow their requests from the first quotation to the final delivery.
• You prepare and send quotations in close collaboration with the Sales Managers.
• You are responsible for the commercial follow-up.
• You confirm customer orders and follow them up from entry in our ERP system until delivery.
• You prepare and follow up delivery quotations.
• You register customer complaints and follow them through to resolution.
• You manage customer files and prepare the requests for new customer and article creation.
• You organise the dispatch of samples to customers and prospects.
• You handle the general administration of the sales department: correspondence, brochures and commercial information of all kinds.
• You create sales statistics that support the commercial team in its decisions.
• You act as a mentor for new colleagues during their onboarding.
• You work in line with our quality system, safety, environmental and work regulations, and help keep the ISO procedures and instructions for your role up to date.
• You report directly to the Sales Director.

Your profile

• Bachelor’s degree or equivalent experience.
• You have a strong commercial sense and a genuine customer focus.
• Your administrative work is accurate, precise and well organised.
• You have a solution-oriented mindset and enjoy solving problems.
• You are communicative, friendly and a true team player.
• You are fluent in French, Dutch and English. German is a plus.
• You are comfortable working with an ERP system and standard office tools.

Our offer

• A key role at the heart of our customer relationships, in an international manufacturing company entering a new chapter of growth.
• A thorough onboarding with a dedicated mentor and internal training on our products.
• Daily contact with customers and colleagues across Europe and beyond.
• A dynamic environment where initiative and entrepreneurship are highly valued.
• Investment in people and technology.
• Professional and personal growth opportunities within an ambitious international group.
• A competitive salary package.
• A congestion-free commute to a conveniently located workplace.

Contact

Suzy Soetaert

[phone]

[e-mail]