Inside Sales

Vivid Resourcing; Herentals; On-site; EUR 38,000 - 54,000; Full time

Job summary

Vivid Resourcing Ltd is partnering with a client in Herentals, Belgium, to recruit an Inside Sales professional for a permanent, office-based position. You will be the main contact for customers, handling enquiries, preparing quotations and supporting orders from first contact through to delivery.

You will collaborate with sales, engineering, planning and logistics to ensure customer requests are understood and answered promptly.

Qualifications

• Experience in inside sales or sales support in a technical/manufacturing setting.
• Commercial mindset with ability to identify and act on opportunities.
• Clear communication with customers via phone and email.
• Good organisation and ability to manage multiple tasks and deadlines.
• Familiarity with CRM/ERP systems and MS Office.

Responsibilities

• Be the day-to-day contact for customers by phone, email, and written correspondence.
• Prepare and send quotations and follow up to convert enquiries into orders.
• Process orders, confirm delivery dates and update customers on progress.
• Coordinate with sales, engineering, planning and logistics to resolve questions.
• Maintain relationships with existing customers and identify growth opportunities.
• Support field sales with information, pricing and follow-up.
• Keep accurate customer records in CRM/ERP systems.
• Handle queries and complaints and work with internal teams for solutions.
• Contribute to sales reporting and process improvements.

Skills

Commercial mindset

Strong communication

Organisational skills

Team collaboration

Customer focus

Tools

CRM

ERP

Microsoft Office

Job description

Location: Herentals, Belgium
Contract: Permanent

About the role

Our client, a manufacturing organisation, is looking for an Inside Sales professional to join their team in Herentals on a permanent basis. The role is the main office-based point of contact for customers, handling enquiries, preparing quotations and supporting orders from first contact through to delivery.

You will work closely with colleagues in sales, engineering, planning and logistics to make sure customer requests are understood and answered accurately and on time. The position suits a commercially minded person who is comfortable managing their own workload, building relationships with customers by phone and email, and spotting opportunities to grow existing accounts.

The successful candidate will bring a customer-focused approach, good organisation and sound commercial judgement. You will take on real responsibility and have the opportunity to develop your career within a technical manufacturing environment.

Main responsibilities

• Act as the day-to-day contact for customers, responding to enquiries by phone, email and in writing
• Prepare and send quotations, and follow up to convert enquiries into orders
• Process orders, confirm delivery dates and keep customers updated on progress
• Work with sales, engineering, planning and logistics teams to resolve technical and delivery questions
• Maintain and develop relationships with existing customers, and identify opportunities for additional business
• Support field sales colleagues with information, pricing and customer follow-up
• Keep accurate customer records, pricing and order information in the CRM and ERP systems
• Handle customer queries and complaints, working with internal teams to find practical solutions
• Contribute to sales reporting, forecasting and the improvement of sales processes

Requirements

• Relevant experience in an inside sales, sales support or customer-facing commercial role, ideally within a technical or manufacturing environment
• A commercial mindset, with the ability to identify and follow up on opportunities
• Strong communication skills, with the confidence to deal with customers by phone and email
• Good organisation and attention to detail, with the ability to manage a varied workload and deadlines
• Competence with CRM and ERP systems and Microsoft Office
• The ability to work with technical information and explain it clearly to customers
• A collaborative approach to working with colleagues across different departments
• The ability to work from Herentals

The offer

• A permanent role based in Herentals, Belgium
• Exposure to a range of customers and technical products in a manufacturing environment
• Salary and benefits to be confirmed with candidates

If you are an experienced inside sales professional looking for a permanent role in Herentals with real customer responsibility, this could be a strong next step.