C005259 - Support System Engineering for Service Delivery BELGIUM (contact)
NPAworldwide
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Job summary
NPAworldwide is seeking an experienced Systems Engineer to provide Level 2/3 support for the JSSC at NATO locations. The role requires active NATO SECRET clearance, extensive Windows and Linux administration, and virtualization expertise.
Work is primarily on-site in Mons, Belgium, with some offsite tasks as needed. You will collaborate with multinational teams, manage incidents and changes, and participate in workshops and testing for new software releases.
Qualifications
- Active NATO SECRET security clearance required.
- 5+ years of Level 2/Level 3 systems engineering and support in multinational/military environments.
- Proven experience with Windows Server and Windows Client administration, AD, DNS/DHCP, and GPOs.
- Experience with virtualization (VMware) and System Center integration.
- Azure DevOps experience and strong scripting (PowerShell/Python) skills.
- Knowledge of TCP/IP, firewalls, and security best practices.
- Excellent English communication (spoken and written).
- Ability to work both independently and within teams.
Responsibilities
- Provide Level 2/3 service support per Incident/Service Request/Change Request workflows.
- Respond, document, categorize and resolve tickets in NCIA ITSM/Azure DevOps.
- Occasionally work offsite; primarily onsite due to classified networks access.
- Participate in daily stand-ups and workshops requested by Service Delivery Managers.
- Apply patches, coordinate outages, and assist with software updates.
- Support NRF/ARF/Enterprise CABs during new software releases.
- Maintain NATO Software Factory infrastructure, user rights, and configurations.
- Interface between JSSC apps and other business areas’ interoperable systems.
- Engage in on-call rotations and flexible 8h/5d shifts.
Skills
Education
Tools
Job description
Deadline Date: Friday 13 November 2026
Support System Engineering for Service Delivery Joint Intelligence and Reconnaissance Services Support Centre (JSSC)
Mons, BELGIUM
Yes
100%
78 EUR
252
4 January 2027
31 December 2027
NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
The scope of the assignment will be limited to providing Level 2 and Level 3 service support according to the submitted Incidents, Service Requests, Change Requests, Task, Requests for Information or Internal activities, traceable through the NCIA ITSM and/or Azure DevOPS NATO Software Factory ticketing system.
The engineer will be required to respond, document, categorize and solve all the assigned tickets according to the internal processes and procedures. The work will be executed mainly onsite, but some work might require offsite at other NATO locations. Generally, remote work cannot be performed offsite since the nature and classification of the work requires the incumbent to be present in the office with access to classified networks. Nevertheless, incidental requests will be reviewed on a case by case basis.
The Engineer will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the Service Delivery Manager(s).
The Engineer will have to resolve tickets covering a wide range of Level 2 and Level 3 activities, for example:
- Install, maintain, monitor and support the JSSC services (Intel- FS, ANB, Release Server, CoreGIS, HMART, CSD IPL/IWS, ICMT, AOSS, NAMIS, NABIS, REACT) mainly in support of Operations, Missions and NATO exercises.
- Provide timely response and resolution to all support tickets (incidents, service requests, changes, internal activities) following the internal processes
- Escalate issues to level 3 support team as appropriate, support in the troubleshooting and debugging of found issues (document and expand trouble tickets from ITSM into Azure DevOps work items, as well as support in their resolution and testing)
- Offer Subject Matter Expertise for the JSSC applications to the user community and to COIs (supporting the Requests For Information)
- Get involved in User Acceptance Testing for new software releases in both organizing and test execution (supporting the Change Requests)
- Apply patches and install ISR software updates, coordinate outages (according to agreed Approved Service Interruptions, Security Audit Findings, regular software updates)
- Participate in NRF/ARF/Enterprise CABs as needed to support new software releases in the validation and verification process (support to Change Requests)
- Provide support in maintaining the NATO Software Factory infrastructure, user and rights management, software updates and internal activities
- Interface between JSSC applications and inter-operable FASes from other Business Areas
- Participates in on-call support. He/she also adheres to flexible 8 hrs/5 days a week shifts, which may be scheduled on-demand based on operational needs. This scheduling flexibility ensures that the duty activities can start earlier or later in a day, providing consistent and adaptable support in alignment with the organisation’s requirements.
- The candidate must have a currently active NATO SECRET security clearance
- Experienced system engineer with proven level 2/level 3 support roles in a multinational and/or military organisation of minimum 5 years in various roles (Windows Server Administration, Windows Client Administration, Active Directory Administration, Network Administrator, Virtualization, IIS web hosting, Linux hosting, Linux Administration, Ansible, Containerization)
- Microsoft SQL Server Administration knowledge (installation, configuration, maintenance, backup policies)
- Remote server administration
- Knowledge of DNS, DHCP, WSUS, GPOs
- MS SQL scripting knowledge, data consistency and data clean- up based on consultation with the user community and development team
- Azure Devops experience
- Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy and safety approach in all levels of designing in implementing of the solutions
- Very good virtualization skills, preferably on vmWare with System Center integration
- Good knowledge of Powershell scripting and/or Python
- xml file manipulation, xsds validation and maintenance and automation done through Powershell/scripting
- Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years);
- Must have proficiency in the office Suite, Reporting tools;
- Must have excellent understanding and experience of network communication protocols TCP/IP, OSI layers, Firewalls and Security principles
- Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team;
- Must demonstrate an ability and keen sense for problem-solving.
- Motivated, good communication skills, team player.
- Able to work independently with minimal supervision.
- Knowledge of NATO responsibilities and organization.
- Active NATO SECRET security clearance.
- Minimum 5 years of Level 2/Level 3 systems engineering and support experience in a multinational and/or military organisation.
- Strong experience in several of the following:
- Windows Server Administration
- Windows Client Administration
- Active Directory Administration
- Network Administration
- Virtualisation
- IIS Web Hosting
- Linux Hosting and Administration
- Ansible
- Containerisation
- Microsoft SQL Server administration, including installation, configuration, maintenance and backup policies.
- Remote server administration.
- Knowledge of DNS, DHCP, WSUS and Group Policy Objects (GPOs).
- SQL scripting, data consistency and data-cleaning experience.
- Azure DevOps experience.
- Server hardware and software configuration, storage controllers, RAID and redundancy.
- Strong virtualisation skills, preferably VMware with System Center integration.
- PowerShell scripting and/or Python.
- XML manipulation, XSD validation and scripting automation.
- Strong understanding of TCP/IP, OSI layers, firewalls and security principles.
- Excellent written and spoken English communication skills.
- Good knowledge of Microsoft Office and reporting tools.
- Ability to work independently and collaboratively within a team.
- Work within NATO's Joint Intelligence and Reconnaissance Services Support Centre.
- Support critical systems used in NATO operations, missions and exercises.
- Gain exposure to a wide range of enterprise infrastructure and software technologies.
- Work with Windows Server, Linux, VMware, SQL Server and Azure DevOps.
- Collaborate with international technical teams and service delivery specialists.
- Develop experience supporting classified NATO systems and applications.
- Long-term contract opportunity based at SHAPE, Mons, Belgium.
Hourly
€ 78
€ 87
EUR
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