Information Technology Support Engineer

Robson Bale; Oost-Vlaanderen; On-site; EUR 41,000 - 76,000; Part time

Job summary

Robson Bale is seeking an experienced IT Support Engineer for a 12-month on-site freelance assignment in Ghent, Belgium. The role focuses on hands-on end-user support, hardware and software troubleshooting, and incident resolution in a regulated environment.

You will install, configure and maintain IT equipment, manage user accounts, and ensure compliance with GxP procedures. Strong documentation and communication skills are essential for effective support and ticket handling.

Qualifications

• Proven experience as IT Support Engineer, Desktop Support Engineer or similar.
• Experience in a pharmaceutical or GxP-regulated environment helpful but not mandatory.
• Strong troubleshooting skills across hardware, software and end-user systems.
• Understanding of IT support processes, incident management and technical documentation.
• Ability to follow established procedures within a regulated environment.
• Strong communication skills and a customer-focused approach.
• Ability to work full-time on-site in Ghent.
• Dutch or French language skills are a plus.

Responsibilities

• Provide day-to-day IT support to end users, troubleshooting hardware, software and connectivity issues.
• Diagnose and resolve technical incidents, escalating more complex issues where necessary.
• Support the installation, configuration and maintenance of IT equipment and applications.
• Assist with user account management, access requests and workstation setup.
• Ensure IT support activities are carried out in accordance with relevant GxP procedures and compliance requirements.
• Maintain accurate technical documentation, incident records and support tickets.
• Work with internal IT teams to resolve issues and maintain reliable IT services.

Skills

IT support

Desktop support

End-user support

Troubleshooting

Documentation

GxP awareness

Job description

IT Support Engineer – Freelance / Contract

Location: Ghent, Belgium

Working Arrangement: 100% On-site

Contract Type: Freelance / B2B

Duration: 12 Months

Working Hours: Full-time

The Opportunity

We are looking for an experienced IT Support Engineer for a 12-month freelance assignment based in Ghent, Belgium.

The role requires an IT professional with experience providing technical support within a pharmaceutical or GxP-regulated environment, where compliance, documentation and adherence to established procedures are essential.

This is a fully on-site opportunity suited to someone who enjoys hands‑on technical support and working directly with end users.

Key Responsibilities

• Provide day‑to‑day IT support to end users, troubleshooting hardware, software and connectivity issues.
• Diagnose and resolve technical incidents, escalating more complex issues where necessary.
• Support the installation, configuration and maintenance of IT equipment and applications.
• Assist with user account management, access requests and workstation setup.
• Ensure IT support activities are carried out in accordance with relevant GxP procedures and compliance requirements.
• Maintain accurate technical documentation, incident records and support tickets.
• Work with internal IT teams to resolve issues and maintain reliable IT services.

Required Skills & Experience

• Proven experience working as an IT Support Engineer, Desktop Support Engineer or similar.
• Experience working in a pharmaceutical or GxP-regulated environment would be useful but not mandatory
• Strong troubleshooting skills across IT hardware, software and end‑user systems.
• Understanding of IT support processes, incident management and technical documentation.
• Ability to follow established procedures within a regulated environment.
• Strong communication skills and a customer‑focused approach.
• Ability to work full‑time on‑site in Ghent.
• Additional languages, particularly Dutch or French.
• Experience supporting IT systems within highly regulated environments.